CUSTOMER SERVICE ASSOCIATE in HASTINGS, United Kingdom

CUSTOMER SERVICE ASSOCIATE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company’s products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.

THIS IS ONE YEAR CONTRACT ROLE

Your main tasks:

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK

• Carry out contract reviews on orders/schedules and process in the SAP system

• Progress/expedite orders as requested

• Process request for quotations

• Process customer returns

• Investigate credit and debit requests and queries to issue credit/debit as necessary

• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues

• Review, action and issue all relevant order related reports

• Follow TESOG policies and procedures

• Proactively perform quote follow up

What your background should look like:

• Excellent interpersonal skills and telephone manner

• 1 – 2 years of customer service experience is preferable

• Ability to communicate with customers and people at all levels of the organisation

• Proactive and flexible attitude as a team member

• Have an organized/methodical way of working accurately with an eye for detail

• Demonstrable experience of handling customers and working in a highly customer orientated environment

• Experience using SAP preferable but not essential

• Ability to work under pressure to tight deadlines

• Experience using Outlook, Word & Excel

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ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations – the well-being of our employees is our top priority!

• Competitive Salary Package

• Performance-Based Bonus Plans

• Health and Wellness Incentives

• Employee Stock Purchase Program

• Community Outreach Programs / Charity Events

• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

HASTINGS, ESX, GB, TN38 9RF

City: HASTINGS

State: ESX

Country/Region: GB

Travel: Less than 10%

Requisition ID: 131056

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the “Company”) is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.