Customer Service Associate in Springfield Gardens, New York

Title: Customer Service Associate

Department/Job Function:

Reports to: Customer Service Manager

Job Purpose: To provide an enhanced level of customer service and operational support. Customer Relationship Specialist will deal with shipment specifics and other service-related issues.

Main Duties and Responsibilities:

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.

• Works with customers, both internal and external, with the aim of developing an excellent working relationship.

• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.

• Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.

• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.

• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.

• Updates clinical trial sites into Marken’s internal database (when necessary).

• Responds to incoming requests from external customers and internal offices/agents.

• Prepares, verifies and distributes country specific project documentation.

• Files and archives documents where required.

• Attends and participates in customer meetings when required.

Qualifications:

• Minimum of 2 years of Customer Service experience required experience in pharma industry, clinical trials, logistics or aviation transport preferred.

• Intermediate level experience in Microsoft Office Suite (Excel, Word and Salesforce).

• Thorough understanding of Aviation/Airline networks.

• Excellent communication skills and ability to influence others.

• Ability to work independently and collaborate with others.

• Attention to detail.

• Flexibility in working hours required; schedules may include overnight and weekend availability.

Company: UNITED PARCEL SERVICE

Category:

Requisition Number: 4305

Location: Springfield Gardens,New York