Customer Service Associate in St. Paul, Minnesota

Job Description

General Purpose:

Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:

• Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.

• Verifies daily check-off sheets to ensure all required orders are entered in the system.

• Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)

• Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.

• Maintains files for all order-to-cash transactions and their supporting documents.

• Assists others in meeting daily and periodic deadlines.

• Special projects and miscellaneous duties as assigned.

Requirements

Required Minimum Qualifications:

Education and Experience

• A high school diploma (or equivalent) plus one year of related order-to-cash experience is required.

• One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred.

Necessary Knowledge, Skills and Abilities

• Excellent communication skills

• Strong customer focus

• Proficiency with Microsoft Windows, intermediate Excel skills

• Reliable and ability to meet deadlines

• Detail-orientated

• Team player

• Proficient 10-key skills

• Ability to research and resolve order-to-cash related problems