Customer Service Associate in Toronto, Ontario

Customer Service Associate The Customer Service Associate is responsible for opening DDA accounts and Treasury Management Services as well as performing administrative duties and problem resolution management related to it. Verification of all information to meet AML Banking Standards. Liaison with our RBC (White Label arrangement) and Relationship Managers. Critical to meeting the day-to-day operation of the Canada Office due to continued growth, regulatory requirements, and the complexity of our client’s needs. The position is responsible for processing wire, ACH, and bill payments, as well as performing administrative duties related to Current Account, F/X Admin, compliance, risk assessment, and handling Customer Service enquiries. Position Responsibilities: Account Opening * Collecting documentation for account openings and ensuring RBC and CMA AML standards are met. * Ensuring accuracy of Information and Verification of signatories, directors, and beneficial owners on our systems. * Responsible for the opening current accounts, sending out the requirements and necessary documentation. * Complete Compliance requirement — Secure Fact, CSC, Lexis Nexis, and World Check. Customer Service * Reply to emails, phone calls or virtual meetings from clients relating to inquiries/issues they encounter with their accounts. * Initiate investigations on account problems related to claims on fraud checks and debit/credit errors appearing on statements. * Assist RM’s and clients in completing documentation required to open an account in Canada, ensuring AML standards have been met. * Forward documentation to RBC and liaison with RBC and RM/client for any compliance related issues. * Initiate investigations on account problems related to claims on fraud checks and debit/credit errors appearing on statements. * Assist TMOs with completing of documentation for Canadian TM Products and forward to RBC for set-up. * Assist client with any set-up issues. * Perform account maintenance (change in signers/addresses/ownership etc.) * Perform closing of DDA Accounts. * Liaison with RBC to coordinate effective turn-around times for the needs of our customers, problem resolutions. * Setting up TM and other services. Operations * Annual review of all accounts (High, Medium and Low), perform Risk assessments. * Maintain customer documentation and correspondence, customer database and TBOM. * Maintain current account data base. * Maintain current account filing and documentation * Perform journal entries for current accounts balances, set-up fees and other charges. * Maintain various daily reports and overdrafts. * Process Legal and Audit Invoices including calculation of HST Monthly Activities * Refer any Orphan accounts not on ECIS to the RM for update on the system. * Assume additional responsibilities and lead special projects as assigned. * Back-up for positions within the department on various duties to assist during PTO as and when required. * Process/input wire payments, ACH and bill payments on multiple platforms * Create templates for wires and ACH payments * Initiate sending out wire tracers, value dates claims for wires sent * Track wire payments/seeks approval for wires sent to High-Risk Countries * Prepare ACH and Bill payments on behalf of Comerica Canada Branch for authorization using the RBC Express platform. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled