Customer Service Coordinator

This place is part of the Non-Educational Employees Affiliation (NASA).

This place presents a complete advantages bundle which may be considered at: School & Employees Advantages .

Location – Work primarily takes place at South Campus Edmonton. 

Working for the College of Alberta

The College of Alberta acknowledges that we’re positioned on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with function every day. We’re dwelling to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 school and workers, 260,000 alumni worldwide and have been acknowledged as certainly one of Canada’s Greenest Employers for over a decade.

Your work can have a significant affect on an interesting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing ailments, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/School 

The function of Campus & Group Recreation is to contribute to the general educational imaginative and prescient of the college. We assist our communities (college students, workers, school, and neighborhood members) to discover and improve their bodily, psychological, emotional, and religious well-being by bodily and social exercise. We strongly imagine within the energy of leisure actions to assist these wants.

Campus & Group Recreation has two amenities on the College of Alberta South Campus – Foote Area and the Saville Group Sports activities Centre (East and West). Foote Area options competitors stage synthetic turf, monitor, and grass area, in addition to a multi-use plaza, convention room, and lounge area. East amenities characteristic a curling rink (10 sheets), tennis courts (8 courts), a model new Out of doors/Indoor Tennis Centre, health centre, bar and lounge, sports activities efficiency centre, and varied multi-purpose areas. West amenities characteristic 9 gymnasiums, a contest gymnasium, gymnastics centre, health studio, lecture rooms and meals, and beverage companies. The sports activities and recreation amenities on the south campus expertise over 3.4 million visits per yr.

Place 

The Campus & Group Recreation unit is presently searching for a Buyer Service Coordinator positioned on South Campus. The Buyer Service staff administers over $6.5 million in transactions and is a excessive quantity space (open for 106+ hours per week of customer support) that additionally supplies info on sporting and leisure occasions, leisure applications, memberships, amenities and companies and on-line entry to service items. This place entails offering customer support for all areas inside Campus & Group Recreation, the School of Kinesiology, Sport, and Recreation (KSR) and the Steadward Centre that conducts monetary transactions by the Recreation Administration Software program system as a part of their each day operations; corresponding to registrations, memberships, ticket gross sales, and rental contracts. The Buyer Service Coordinator supplies assist to the each day monetary operations by dealing with front-line customer support points, sustaining consumer expectations and processing monetary transactions. There may be an expectation to be a contributing member of the Campus & Group Recreation staff by offering suggestions for division broad communication and administrative actions.

Duties 

• Present correct {and professional} frontline customer support in a excessive quantity and quick paced setting
• Work each day with the RMS system to course of registrations, memberships, enter knowledge, and full financial transactions
• Talk with individuals relating to program modifications and cancellations
• Supplies and maintains locker leases for members
• Accountable for mass e mail communication distribution by the RMS system
• Accountable for producing knowledge experiences
• Help with the SCSC Employees Useful resource inside web site
• Help with communication of upcoming occasions or altering processes to Buyer Service areas.
• Recruit, rent, practice, schedule, supervise and consider customer support workers
• Full the each day money dealing with, reconciling and put together weekly money deposits
• Assists with the follow-up on the Accounts Receivables for Membership and Applications
• Help in guaranteeing that every one normal documented monetary working procedures are adopted by the Buyer Service Employees

Minimal {Qualifications}

• Undergraduate diploma in Kinesiology; Sport Administration; Training or Enterprise/Human Sources, and/or a diploma in an acceptable space demonstrated with expertise and management in sport, recreation, administration
• Minimal 1 yr expertise working with a Recreation Software program System is required
• Present Normal First Help (inside 3 years) and Stage C CPR (inside 1 yr) required
• Wonderful verbal and written communication and customer support expertise
• College of Alberta Supervisory Growth Coaching on Surroundings, Well being and Security and Office Violence and Harassment coaching will likely be required

Most well-liked {Qualifications} 

• Minimal 1-year expertise in a front-line customer support function is an asset
• Potential to multi-task and work in a quick paced setting

Notice: On-line functions are accepted till midnight Mountain Normal Time of the time limit.

We thank all candidates for his or her curiosity; nonetheless, solely these people chosen for an interview will likely be contacted.