Customer Service Executive- Customer Facing

Your Job

We are recruiting for a role in our Customer Service capability, the position is primarily focused on the order to fulfillment (OTIF) function and will also provide exposure to logistics, supply chain, glass production, and warehouse/shipping.

The ideal candidate is self-driven, highly motivated, with prior experience. The candidate will be expected to learn the business, understand our processes, identify/lead improvement projects, Service Level and establish relationships with related stakeholders.

The work location will be 10th of ramandan city, Sharqia Egypt.

Our Team

At Guardian Glass, we are committed to fostering a culture of continuous learning and professional development. As an AME Order Management Specialist, you will have access to various opportunities for career growth, including:

• Training Programs: Participate in comprehensive training programs to enhance your skills and knowledge in sales operations and customer service.
• Mentorship: Benefit from mentorship opportunities with experienced professionals who will guide and support your career progression.
• Career Advancement: Explore potential career paths within the company, including roles in sales management, customer relations, and operational leadership.
• Professional Development: Attend workshops, seminars, and industry events to stay current with the latest trends and best practices in sales and manufacturing.

What You Will Do

• Handling Key account order management process through the value chain in AME
• Management of the communication with the sales department and customers.
• Follow-up procedures for checking issued orders to verify compliance with the stipulated conditions and specifications.
• Monitoring and evaluation of all orders and sales processes.
• Follow up on shipment schedule to ensure the accuracy of its arrival and departure dates to have contingency plans in case of delays.
• Manage incoming calls from customers and deal with their inquiries.
• Follow-up all laws and regulations on export and inspection arrangements
• Ensuring an appropriate order flow.
• Cooperation with the finance department to resolve any accounts issues.
• Manage customers feedback, opportunities, and complaints.
• Working closely with different departments within the value chain.
• Creating weekly and monthly reports.
• Working on Salesforce system for initiating orders and claims
• Ecommerce onboarding and customer support.

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, Accounting, Finance, or another related field.
• Fluent spoken and written English
• Excellent verbal and written communication skills
• Outstanding organizational skills demonstrated by the handling of multiple challenges and tasks with a strong attention to detail
• Problem solving/critical thinking skills as well as the utilization of economic thinking analysis
• Strong M-office skills with the ability to create relevant reports and perform effective analysis of data

What Will Put You Ahead

• Detail-orientation and good analytical skills
• Familiarity with Sales Force/CRM/ Customer Portal systems and practices is a plus
• Passion to work in sales, customer service and working in a collaborative team

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You’ll find our glass in homes, offices and cars and in some of the world’s most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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