Customer Service in East Rochester, New York

Description We are offering an exciting opportunity in the customer service sector, based in East Rochester, New York. As a Customer Service Representative, you will be an essential part of our team, handling customer inquiries, processing orders, and providing support.

Responsibilities:

• Efficiently and accurately process customer orders received via telephone, email, or fax

• Handle customer inquiries, providing timely and effective solutions

• Maintain up-to-date customer records, ensuring accuracy at all times

• Generate customer quotes and manage existing ones

• Liaise with vendors regarding pricing and order statuses

• Troubleshoot any issues that arise, providing swift resolution

• Regularly update order statuses to keep all relevant parties informed

• Utilize office equipment such as scanners, printers, copiers, and fax machines for various tasks

• Apply a comprehensive understanding of company policies, procedures, and pricing to serve customer needs effectively

• Maintain a thorough understanding of both vendor and customer contracts. Requirements • Proficiency in Billing, with a solid understanding of billing procedures and practices.

• Experience in Data Entry, with the ability to accurately and efficiently input data.

• Demonstrated skill in Microsoft Excel, including creating spreadsheets, using formulas, and data analysis.

• Ability to handle High-Volume Data Entry, maintaining accuracy and speed.

• Strong Customer Service skills, with a focus on providing excellent service and resolving customer issues.

• Experience in preparing and providing Customer Quotes, ensuring accuracy and timeliness.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .