Customer Service in Oakdale, Minnesota

At Hy-Vee our individuals are our power. We promise “a useful smile in each aisle” and people smiles can solely come from a workforce that’s absolutely engaged and dedicated to supporting our prospects and one another.

Job Description:

Job Title: Buyer Service

Division: Grocery

FLSA: Non-Exempt

Normal Perform

Chargeable for processing mail, Western Union orders, utility payments, cashing checks, promoting cash orders, gathering dry cleansing orders for patrons. Moreover, at all times sustaining a constructive firm picture by offering courteous, pleasant, and environment friendly customer support to prospects and staff members.

Core Competencies

• Partnerships

• Development mindset

• Outcomes oriented

• Buyer targeted

• Professionalism

Reporting Relations

Accountable and Experiences to: District Retailer Director, Retailer Supervisor, Assistant Managers of Retailer Operations, Perishables, and Well being Wellness Dwelling

Positions that Report back to you: None

Main Duties and Tasks

• Gives immediate, environment friendly and pleasant customer support by exhibiting caring, concern and persistence in all buyer interactions and treating prospects as a very powerful folks within the retailer.

• Smiles and greets prospects in a pleasant method, whether or not the encounter takes place within the worker’s designated division or elsewhere within the retailer.

• Makes an effort to be taught prospects’ names and to deal with them by title each time doable.

• Assists prospects by: (examples embrace)

• escorting them to the merchandise they’re searching for

• securing merchandise which are out of attain

• loadingor unloading heavy gadgets

• making be aware of and passing alongside buyer options or requests

• performing different duties in each method doable to reinforce the purchasing expertise.

• Solutions the phone promptly and gives pleasant, useful service to prospects who name.

• Works with co-workers as a staff to make sure buyer satisfaction and a nice work atmosphere.

• Weighs postal packages, runs mail by meters, processes licensed, specific, UPS, registered, and insured mail.

• Processes Western Union orders.

• Processes Western Union orders.

• Sells cash orders, cashes payroll, private, ADC, and social safety checks.

• Sells searching and fishing licenses.

• Breaks down and places cash in utility drawers.

• Indicators on postal division, breaks down, and turns off postal register.

• Processes paid outs.

• Sends faxes for patrons.

• Counts the times’ coupons.

• Processes refunds for patrons and division accredited refunds.

• Solutions the phone for the shop utilizing applicable phone methods.

• Makes use of the intercom system for paging, and so forth. utilizing applicable procedures.

• Removes trash in a well timed method.

• Maintains strict adherence to division and firm tips associated to private hygiene and gown

• Adheres to firm insurance policies and particular person retailer tips.

• Experiences to work when scheduled and on time.

Secondary Duties and Tasks

• Indicators on and off lottery machines.

• Assists prospects with dry cleansing the place relevant.

• Assists prospects on the registers the place vital.

• Sells and redeems lottery tickets.

• Processes bottle refunds.

• Assists in different areas of retailer as wanted.

• Performs different job associated duties and particular initiatives as required.

Information, Expertise, Talents and Employee Traits

• Should have the flexibility to unravel sensible issues; number of variables with restricted standardization; interpret directions.

• Should have the flexibility to do arithmetic calculations involving fractions, decimals, and percentages.

• Should be capable of file, put up, and mail supplies; copy knowledge from one file to a different; interview to acquire primary info; information folks and supply primary course

Training and Expertise

Highschool or equal expertise and over six months as much as one yr of comparable or associated work expertise.

Bodily Necessities

• Should be capable of bodily carry out medium work exerting as much as 50 kilos of pressure sometimes and as much as 20 kilos of pressure regularly.

• Visible necessities embrace readability of imaginative and prescient at distance of lower than 20 inches and greater than 20 toes with or with out correction, depth notion, coloration imaginative and prescient, and field of regard.

• The next bodily actions are essential to carry out this job: Stooping, reaching, lifting, pushing, pulling, standing, strolling, speaking, and listening to.

Working Circumstances

This place is constantly uncovered to filth and noise. It is a quick paced work atmosphere with vital strain.

Tools Used to Carry out Job

Fax, phone, gear used within the postal space, lottery and cash order machines, Western Union gear, laptop, and money register, intercom.

Contacts

Has each day contact with prospects, weekly contact with suppliers/distributors, and month-to-month contact with federal/state governmental or regulatory businesses.

Are you able to smile, apply at this time.