Customer service in Punta Hermosa, Peru

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Job Description:

This position handles day-to-day service issues within an operation. He/She works with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.

Summary of Responsibilities:

• Ensure timely delivery of monthly billing reports.

• Ensure timely delivery of monthly KPIs.

• Ensure monthly execution of Customer Service meetings with assigned clients.

• Ensure compliance on time of the services offered to each of our clients, according to the service level agreements.

• Collaborate with the Key Account Managers in solving problems and implementing improvements.

• Participate with the Key Account Managers in the resolution of Boclaims and CAPAs generated from audits and/or claims.

• Conduct frequent inspections of operations and ensure compliance with BPA.

• Collaborate in coordination with the Laboratory and Transportation areas.

• Control hours and attendance of the personnel in charge.

• Be the immediate back up in the absence of any Customer Service.

• Application of quality processes.

Qualifications and/or Requirements:

Office skills, Experience in Customer Service Areas, Basic English.

Employee Type:

Temporary

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Company: UNITED PARCEL SERVICE

Category:

Requisition Number: R24041687

Location: Punta Hermosa,Peru