Customer Service Operations Associate in Chicago, Illinois

The Customer Service Operations Associate will engage in a range of operational and administrative tasks to enhance our customer service processes handling invoice delivery in a timely manner. This will require to address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on the foundational knowledge, the team member will help improve essential processes and ensure customer satisfaction.

Responsibilities:

• Develop and maintain knowledge of the department, company, and industry by attending and fully engaging in formal and informal training/mentoring sessions; engaging in self-directed learning and maintain subject matter expertise in billing and account management.

• Ensure timely delivery to billing platforms by proactively monitoring invoice uploads, addressing errors or rejections promptly, coordinating with internal teams to resolve issues, and verifying successful delivery to meet deadlines and maintain service excellence.

• Resolve invoice upload issues by troubleshooting errors (e.g., platform rejections, missing fields), securing necessary approvals for adjustments, and ensuring corrections are documented in the system.

• Participate in organizational activities to meet or exceed company objectives by partnering with other team members and managers to help develop action plans to reduce or eliminate defects; identifying opportunities to collaborate across groups and/or leverage partnerships; and collaborating with peers to advance company-wide initiatives.

Skills:

• Analytical Skills: Basic analysis and interpretation of data.

• Customer Service: Enhanced customer interaction capabilities.

• Workflow Coordination: Better understanding of workflow management.

• Detail-Orientation: Maintain attention to nuanced details.

• Reporting Skills: Capability to create and interpret basic reports.

• Time Management: Ability to prioritize and manage multiple tasks effectively.

• Problem-Solving: Strong critical thinking and problem-resolution skills.

• Technical Skills: Familiarity with more advanced office and operational software.

Qualifications:

• Minimum Bachelor’s degree, or equivalent experience / 2 years of administrative duties

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer’s market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter, Facebook, LinkedIn, and YouTube.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 – $61,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.