Customer Service Rep (CSR)

Top Job

Located in Redmond, OR

Salary: $20.00- $22

Job description

Position: Customer Service Representative (CSR)

Location: Redmond

Position Description:

The Customer Service Representative (CSR) is the primary contact between the customer or prospective customer and the company. The CSR is responsible for answering phones, assisting walk-in customers, processing customer payments, and responding to customer inquiries associated with the business.

The CSR is also responsible for updating customer data and billing information in our operating software. The CSR will assist the Operations Manager in dispatching the service technicians and drivers in an emergency or out-of-gas situation. CSR may be required to perform other duties as needed.

Specific Job Duties:

Provide world-class customer service in every interaction.
Use of a multi-line telephone system, copier, and computer software.
Maintain customer accounts – update customer information with tank information, propane usage, and other customer contact changes.
Assist customers with the placement of orders.
Process customer payments and update customer payment information.
Communicate deals and promotions to customers and prospective customers.
Sell parts, appliances, tanks, and propane services.
Obtain a pipe fitter’s license to be able to build hoses and communicate propane safety to customers.
Update the tickler file in EF with all customer contact notes.
Work with the operations manager to ensure proper customer service is being delivered.
Prepare customer contracts and ensure all information is obtained; set up new customers in EF.
Close out or open call records.

Education Requirements:

A high school diploma or GED is required. Previous customer service or administrative experience is preferred. Propane or other energy sector experience is a plus.

Required Skills:

Express a “can-do” positive attitude and make customer service a priority in all interactions.

Ability to multi-task and maintain composure under pressure. Must have excellent verbal and written communication skills and be comfortable using multiple software programs. Knowledge of MS Office is required.

Compensation and Benefits:

Competitive wages depend on the experience and qualifications of the successful candidate.

Excellent benefits package includes Medical, Dental, Vision, Life Insurance, AD&D, LTD, and STD.

Employees are eligible beginning the first day of the month following employment.

PTO and company-paid holidays accrue beginning on the first day of employment.

Job Type: Full-time

Salary: $20.00 – $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental Insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Experience level:

1 year

Shift:

8-hour shift
Day shift

Weekly day range:

Tuesday – Saturday

Work setting:

In-person
Office

People with a criminal record are encouraged to apply

Ability to commute/relocate:

Redmond, OR 97756: Reliably commute or planning to relocate before starting work (Required)

If you are interested in interviewing please call Natasha at 541-389-1505

Express Office: Bend

296 Southwest Columbia Street

Suite B

Bend, OR 97702

Email us

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