Customer Service Rep Customer Service Rep

SUMMARY

The Customer Service Specialist interacts with customers to provide information in response to inquiries about product and services, will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The Customer Service Specialist also works in conjunction with multiple departments within the organization including Production, Purchasing, Accounting, Quality Assurance, Engineering, Sales & Shipping. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
• Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
• Assisting the Estimating team with standard price RFQ’s
• Supporting Management with Strategic Accounts.
• Maintaining records, Keeping accurate records of customer interactions and transactions.
• Maintaining the document drives organized and accessible for other departments to find the required information with ease.
• Collaborating Working with other departments to find solutions to problems and provide efficient customer service.
• Other duties as assigned.

QUALIFICATIONS, (KNOWLEDGE, SKILLS & ABILITIES):

• A.S. Degree or equivalent work experience
• 2+ years of customer service experience
• Excellent oral and written communication skills.
• US Citizenship is required.
• Bilingual, fluent in Spanish is preferred.
• Must be proficient with Microsoft Office products.
• The proven ability to work in a team environment.
• Problem solving and good analytical skills.
• Must be detail oriented.
• Must be reliable, responsible, and self-motivated.

SUMMARY

The Customer Service Specialist interacts with customers to provide information in response to inquiries about product and services, will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The Customer Service Specialist also works in conjunction with multiple departments within the organization including Production, Purchasing, Accounting, Quality Assurance, Engineering, Sales & Shipping. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
• Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
• Assisting the Estimating team with standard price RFQ’s
• Supporting Management with Strategic Accounts.
• Maintaining records, Keeping accurate records of customer interactions and transactions.
• Maintaining the document drives organized and accessible for other departments to find the required information with ease.
• Collaborating Working with other departments to find solutions to problems and provide efficient customer service.
• Other duties as assigned.

QUALIFICATIONS, (KNOWLEDGE, SKILLS & ABILITIES):

• A.S. Degree or equivalent work experience
• 2+ years of customer service experience
• Excellent oral and written communication skills.
• US Citizenship is required.
• Bilingual, fluent in Spanish is preferred.
• Must be proficient with Microsoft Office products.
• The proven ability to work in a team environment.
• Problem solving and good analytical skills.
• Must be detail oriented.
• Must be reliable, responsible, and self-motivated.

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