Customer Service Representative (1-year fixed-term contract) in Schiphol, Netherlands

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to optimize and monitor customer orders and deliveries, handle any customer complaints or invoicing issues as well as support our commercial team in delivering key customer service strategies. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

• Receive and process complex customer orders across multiple platforms following standard procedures.

• Receive and process low complexity change requests following defined policies and procedures.

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

• Inform customers about their order status, invoices, contract balances and other information needed to complete an order.

• Coordinate logistics/scheduling activities with all relevant stakeholders such as planners, production facilities, third party storage locations, trucking or barging companies, surveyors, etc…

• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.

• Escalate undocumented issues that are not commonly defined or known to higher level staff.

• Proactively identify risks and opportunities to improve the order management processes to improve internal KPIs

• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience

• Fluent English

• Advanced Excel Skills

• Relevant work experience in Customer Service and/or Supply Chain

Preferred Qualifications

• Experience with email, spreadsheet and word processing applications

• Data analysis

• Fluent Dutch is a plus

• SAP (ACM), Savigent, Service Cloud (Salesforce) knowledge a plus

• International trade/shipping experience

• Excellent Problem-Solving skills to make good and timely decisions in a fast changing environment

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Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/