Customer Service Representative 2 – 498875-2453 in Boise, Idaho

This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2336962 Job Summary/Basic
Function:

Serves as the primary staff member responsible for customer service and
front office operations for an active, student-centered office.

Department Overview:

The Student Involvement and Leadership Center believes that Boise State
University students have the potential to change the world. When
students get involved on campus, they extend their learning beyond the
classroom, make strong connections to the campus community, gain skills
that employers are seeking and develop the capacity to lead.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt
procedures, operations, techniques, tools, materials, and/or equipment
to meet the needs of area of specialization; may work on non-routine
tasks; resolves issues/makes working decisions within area of
specialization or responsibility with minimal supervision.

Essential Functions:

Customer Service

• Determine customers’ requests and needs and provide specialized
  information about department’s programs and services. Identify
  customer service needs, make recommendations, and appropriately
  respond to or refer to the appropriate individual(s).
• Perform a variety of office support functions, including answering
  phones, screening and forwarding calls, and taking messages;
  scheduling meeting spaces; composing routine correspondence;
  compiling data and preparing reports.
• Research and interpret policies, proceedures, and technical
  information to resolve complex and varied issues; prepare clear and
  concise responses for customers.

Administrative and Departmental Support

• Assist in management of an annual student organization and
  fraternity and sorority life registration process and ongoing
  support for students seeking to create new organizations.
• Assist in daily student organization and fraternity and sorority
  life event registration review and approvals.
• Maintain and update electronic student organization and fraternity
  and sorority life records using a variety of web-based platforms
  and/or database tools.
• Maintain and monitor department office equipment and inventory.
• Assist with department and student group purchasing and travel
  processes and procedures.
• Serve as an engaged member of the Student Involvement and Leadership
  Center team by participating in various departmental, divisional,
  and university initiatives, events, and workgroups.

Knowledge, Skills, Abilities:

• Candidates who think creatively, display flexibility, and have
  positive, patient, and welcoming demeanors are sought for this
  position.
• Strong alignment and experience around creating a sense of belonging
  among students.
• The ability to build rapport with a variety of students and staff
  with different backgrounds, beliefs, and experiences.
• Ability to work within an active, energetic, team-oriented work
  environment.
• Strong working knowledge of Google Suite products.
• Comfort in learning and teaching others about new computer systems
  and products.
• Effective verbal and written communication.

Minimum

Qualifications:

Some knowledge of: interviewing methods.

Experience: interpreting, explaining, and applying regulations, laws or
complex policies to carry out assignments; accessing data using a
computerized system; independently handling complaints and upset
individuals in a business setting; conducting sensitive fact-finding
interviews.

Preferred Qualifications:

• Experience working with college aged students.
• Familiarity with one or more of the following areas:
  • Student Organizations
  • Student Government
  • Fraternity and Sorority Life
  • Stu ent Media
  • Service and Volunteer Programming
  • Campus Activities
• Front-line customer service experience.

Salary and Benefit

s:

Starting at $16.70 per hour and is commensurate with experience. Boise
State University provides a best-in-class benefits package, including
(but not limited to):

• 12 paid holidays AND the University is closed between Christmas and
  New Year’s (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional
  and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund
  (Classified employees)
• Excellent medical, dental and other health-related insurance
  coverages
• Tuition fee waiver benefits for employees, spouses and their
  dependents
• See our full benefits page for more information!

Required Application Materials:

• Cover letter detailing interest and qualifications for the position
• Professional resume/CV with dates of employment
• Three professional references, including at least one current or
  former direct supervisor

About Us:

Nestled along the Boise River and