Customer Service Representative – 2024-18057-3379 in Libertyville, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12478167 Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $38,000 – $45,000. Actual compensation may vary
based on experience, location, and other factors.

Snap-on Credit, a world class provider of innovative tool and
equipment financing solutions is seeking qualified customer service
candidates.

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $5.10
billion, S&P 500 company, and leading global innovator, manufacturer and
marketer of tools, equipment, diagnostics, repair information and
systems solutions for professional users performing critical tasks.
Products and services are sold through the company’s franchisee,
company-direct, distributor and internet channels. From our headquarters
in Libertyville, IL Snap-on Credit provides financing to technicians,
students of automotive technical institutions, and shop owners for the
purchase of Snap-on hand tools, power tools, tool storage, and
diagnostic products through our Extended Credit program.

Summary: Primary responsibility is to provide customer service and
support to field sales personnel.

Responsibilities

Major Responsibilities:

  • Receive and resolve complex transactional information from field
    sales personnel
  • Review, process and troubleshoot customer credit applications and
    contracts
  • Support field sales personnel in a professional and efficient manner
    enabling seamless financing transaction
  • Exercise due diligence with proper documentation and audits on
    customer applications and purchased contracts

Qualifications

Requirements:

  • Excellent organizational skills and the ability to prioritize
    workload with multiple tasks
  • Effective communication skills, both verbal and written
  • Ability to build effective relationships and be a team player
  • Meet or exceed targeted call quality assurance and other performance
    requirements
  • Related finance industry experience preferred
  • College coursework completed or in progress preferred

Key Characteristics:

  • Positive and professional demeanor
  • Analytical / Problem solver
  • Detail oriented
  • Self-motivated
  • Flexible

Hours: 40 hours a week with rotating schedules covering the
following hours:

Monday: 9:30am-6:00pm or 10:30am-7:00pm

Tuesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Wednesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Thursday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Friday: 9:30am-6:00pm or 10:30am-7:00pm

Saturday: 9:00am-1:00pm (roughly two per quarter-when worked, option of
overtime or half day off)

Training for the first few months may begin as early as 8:00am. Office
environment, business casual dress code, occasional overtime may be
required.

Working with Snap-on has benefits! Company-paid benefits
include:

  • Medical, basic dental, basic life, basic accidental death, and
    dismemberment coverage
  • Short term and long-term disability
  • Employee Assistance Program
  • Business travel accident insurance
  • Other health education programs including smoking cessation, annual
    wellness screening and seasonal flu shot
  • Market competitive compensation with rewards for high performance
    and special skills
  • Bonus, incentives, awards, or sales commissions depending on
    position and level
  • Base pay progression through lateral & promotional development on
    both managerial and technical career paths
  • Paid time off, vacation, and paid holidays
  • Tuition Assistance Plan
  • Employee Stock Purchase Plan – annual optional enrollment period
  • Retirement programs including 401(k) Plan with matching employer
    contributions

Will be required to pass drug/b ckground screens following offer.

Travel: No travel expected

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran

For additional information please reference our careers website at
Careers Snap-on Incorporated







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