Customer Service Representative

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets research reagents to the life science community and the biotech industry. As we are continuing to grow our business locally and globally, we are looking for a professional, energetic Customer Service Representative who is genuinely excited to help customers to join our team. The successful candidate will have plenty of opportunities for fast track career development while being part of a highly diverse, innovative and interactive cohort of scientists and colleagues.

Responsibilities will include, but not limited to:

• Professionally manage office front desk area as Receptionist and greet visitors
• Handle incoming calls, emails and inquiries as first point of contact for customers, potential clients, partners and other external parties
• Effectively communicate with customers to provide support on quotations, orders, payments and shipments
• Handle and manage customer inquiries and orders while ensuring high quality and timely responses
• Identify and assess customer needs to achieve satisfaction
• Resolve emerging issues for customers with accuracy and efficiency
• Collaborate with logistics team and customers on product shipment and relevant documentation
• Follow up on customer orders, production timeline and shipment statuses
• Liaise with production teams and contribute ideas to improve customer satisfaction
• Other customer service, order support, office administration and up-selling related tasks

Qualifications

• Bachelors degree preferably in Business, Communication or relevant field
• Background and/or interest in relevant Life Science fields such as Microbiology, Biochemistry or Biology would be a great asset
• Previous experience in customer service, retail or customer care industries
• Strong desire to provide exceptional customer support, going above and beyond to ensure excellent service standards and high customer satisfaction
• Excellent verbal and written English communication skills
• Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
• Excellent time management skills, ability to multitask, and work in a fast-paced environment
• Excellent problem-solving and organization skills
• This is an onsite position at our headquarters in Richmond BC. Successful candidate must be able to start working onsite from start date and there will not be relocation allowance.

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