Customer Service Representative

Sykes and Sitel are actually Foundever™! Are you prepared to maneuver your profession ahead? At Foundever, you can find our name heart jobs shocking. We imagine in memorable affiliate experiences. Right here, you’ll be able to enhance your high quality of life and develop your profession.  We imagine that small moments can have a big effect on our work experiences, prospects, groups, and associates. By creating constructive moments for one another, we make a distinction and enhance our affiliate expertise. Foundever has greater than 20 years of expertise hiring for our buyer help roles – our modernized software expertise advantages our prospects and also you!

Core Duties:

– Deal with inbound service calls

– Perceive and attempt to satisfy or exceed metrics whereas offering wonderful customer support

– Drive buyer satisfaction by voice, chat, and/or e-mail communications

– Navigate by a number of programs

Work with Us and You will Take pleasure in:

– Fingers-on, 100% paid coaching

– Do business from home advantages embody saving time, cash, and the surroundings

– Advantages together with medical, dental, life, and imaginative and prescient insurance coverage, firm matched RRSP contribution, and beneficiant paid day without work

{Qualifications}:

– You might be 18 years of age or older

– You’ve gotten a highschool diploma (or GED equal)

– You’ll be able to go a legal background verify

– You might be desperate to advance your profession with a dependable firm

– You’re employed effectively with a staff or independently

– You’ll be able to commit 40 working hours per week

Gear & Web Necessities:

– – USB Headset

– Monitor

– Web pace – 5.0 Mbps obtain pace and 5.0Mbps add pace

About Foundever ™

Foundever is a worldwide chief within the buyer expertise (CX) trade. With 170,000 associates throughout the globe, we’re the staff behind one of the best experiences for +750 of the world’s main and digital-first manufacturers. Our progressive CX options, expertise and experience are designed to help operational wants for our shoppers and ship a seamless expertise to prospects within the moments that matter.

Supporting +9 million buyer conversations day-after-day in +60 languages throughout 45 nations, Foundever combines world energy and scale with the agile, entrepreneurial strategy of our founder-led tradition, enabling firms of all sizes and industries to rework their CX.

Get to know us at www.foundever.comand join with us on Fb, LinkedInand Twitter.

EEO Assertion

Foundever is dedicated to International Ethics and is an equal alternative employer. We’re dedicated to fostering a various, inclusive and equitable work surroundings the place all associates are represented, supported and handled with equity and respect. We imagine in deciding on, creating and rewarding one of the best candidate for the job primarily based on the necessities and duties of the function. If you’re contacted for any alternative with us and require any lodging through the recruitment and choice course of please you should definitely talk your wants along with your recruiter. Any data shared might be handled confidentially and can solely be shared so as to present a constructive and accessible candidate expertise.

Please be aware that Foundever Canada Company headquarters relies in Ontario. Some other place could be a distant place.

Job Varieties: Everlasting, Full-time

Advantages:

• Informal costume
• Dental care
• Worker help program
• Prolonged well being care
• Life insurance coverage
• Paid day without work
• RRSP match
• Imaginative and prescient care
• Wellness program
• Do business from home

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Morning shift
• Evening shift

Work Location: Distant