Customer Service Representative

Sykes and Sitel are actually Foundever™! Are you prepared to maneuver your profession ahead? At Foundever, you will discover our name middle jobs shocking. We consider in memorable affiliate experiences. Right here, you possibly can enhance your high quality of life and develop your profession.  We consider that small moments can have a big effect on our work experiences, clients, groups, and mates. By creating constructive moments for one another, we make a distinction and enhance our affiliate expertise. Foundever has greater than 20 years of expertise hiring for our buyer assist roles – our modernized utility know-how advantages our clients and also you!

Core Tasks:

– Deal with inbound service calls

– Perceive and try to fulfill or exceed metrics whereas offering wonderful customer support

– Drive buyer satisfaction by way of voice, chat, and/or e mail communications

– Navigate by way of a number of techniques

Work with Us and You may Take pleasure in:

– Fingers-on, 100% paid coaching

– Work at home advantages embody saving time, cash, and the setting

– Advantages together with medical, dental, life, and imaginative and prescient insurance coverage, firm matched RRSP contribution, and beneficiant paid day without work

{Qualifications}:

– You’re 18 years of age or older

– You’ve a highschool diploma (or GED equal)

– You’ll be able to go a felony background test

– You’re desperate to advance your profession with a dependable firm

– You’re employed nicely with a staff or independently

– You’ll be able to commit 40 working hours per week

Gear & Web Necessities:

– – USB Headset

– Monitor

– Web velocity – 5.0 Mbps obtain velocity and 5.0Mbps add velocity

About Foundever ™

Foundever is a world chief within the buyer expertise (CX) trade. With 170,000 associates throughout the globe, we’re the staff behind the perfect experiences for +750 of the world’s main and digital-first manufacturers. Our modern CX options, know-how and experience are designed to assist operational wants for our purchasers and ship a seamless expertise to clients within the moments that matter.

Supporting +9 million buyer conversations daily in +60 languages throughout 45 nations, Foundever combines international power and scale with the agile, entrepreneurial strategy of our founder-led tradition, enabling corporations of all sizes and industries to remodel their CX.

Get to know us at www.foundever.comand join with us on Fb, LinkedInand Twitter.

EEO Assertion

Foundever is dedicated to World Ethics and is an equal alternative employer. We’re dedicated to fostering a various, inclusive and equitable work setting the place all associates are represented, supported and handled with equity and respect. We consider in choosing, growing and rewarding the perfect candidate for the job primarily based on the necessities and duties of the position. In case you are contacted for any alternative with us and require any lodging through the recruitment and choice course of please you should definitely talk your wants along with your recruiter. Any info shared might be handled confidentially and can solely be shared so as to present a constructive and accessible candidate expertise.

Please word that Foundever Canada Company headquarters relies in Ontario. Some other place can be a distant place.

Job Varieties: Everlasting, Full-time

Advantages:

• Informal costume
• Dental care
• Worker help program
• Prolonged well being care
• Life insurance coverage
• Paid day without work
• RRSP match
• Imaginative and prescient care
• Wellness program
• Work at home

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Morning shift
• Night time shift

Work Location: Distant