Customer Service Representative

Job title:

FLSmidth

Responsibilities:

Develops customer contacts to build long-term relationships with customers.
Prepares proposals/quotes to customers based on receipt of Request for quotes (RFQs).
Collaborates closely with colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
Interacts directly with clients to define scope and pricing of service and to resolve order and delivery issues.
Handles claims, minimizing potential negative impact towards our customer.
Follows-up on Overdue receivables.
Ensures compliance with Export control regulations when dealing with embargo countries.
Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.
Establishes effective communications with stakeholders including customers and FLSmidth teams.
Communicates and influences at a senior level and across the Company.

What you bring

Bachelor’s degree from four-year college or university.
2-4 years of experience
Able to perform essential duties with limited supervision.
Strong leadership, organizational and communication skills (written and electronic).
Possess an understanding of commercial, financial and contract terms.
Able to read documents such as drawings, safety rules, operating and maintenance instructions, and procedure manuals.
Flexibility for on-site and online work.