Customer Service Representative

Job title:

Customer Service Representative

Company

ecruit

Job description

Job descriptionDo you have a passion for customer service and want to build a career with a company that values work-life-balance and promotes from within? Then we want you to join our extraordinary team!Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading concierge company while working from your home.

• MUST be located in Ontario, Canada.
• Remote – Work from Home Opportunity
• Starting at $20.00/hr with the potential to earn a monthly bonus!
• $2.00/hr shift differential for all hours worked after 7pm ET
• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent
• Benefits (after 30 days of employment) including but not limited to:
• Dental care
• Extended health care
• Vision care
• RRSP with company match
• Paid time off
• Career advancement opportunities
• Paid Training
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends.
• No sales required.

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.Aspire Lifestyles is a global leader and concierge industry pioneer with 30 years of experience that offers unique opportunities to make memories for our customers every day.As a member of our team, you will provide white glove customer service to our high-profile clientele through the fulfillment of requests which include but are not limited to dining reservations, ticket purchases, and flower requests.Here’s what you bring to the team:

• The passion to always put the client’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Must be internet savvy and proficient in navigating multiple systems simultaneously.
• Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Strong ability to communicate and write in a polished, educated, and professional manner.

Please note that successful candidates must meet the following criteria in order to Work from Home:

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Hard wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.
• Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.
• To qualify for this position, you MUST have a smart phone. The smart phone MUST be operating on the most up to date software system.

Qualifications:

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background check.
• 2 years of customer service experience required.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection pr

Expected salary

$20 per hour

Location

Ontario

Job date

Mon, 09 Dec 2024 23:12:54 GMT

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