Customer Service Representative Basic (1-3 years) in Newark, Delaware

Description We are offering a long term contract employment opportunity to a Customer Service Representative Basic (1-3 years) in Newark, Delaware. This role primarily involves addressing customer inquiries, maintaining meticulous customer records, and coordinating with other departments for resolution. You will also be tasked with managing customer accounts and taking necessary actions.

Responsibilities:

• Efficiently process customer credit applications

• Handle inbound calls and understand call requests

• Resolve complex customer complaints

• Assist retirees with inquiries about their pension payments, tax forms, and withholdings

• Dispatch forms via mail, fax, and email to participants

• Collaborate with other departments to expedite customer inquiries

• Maintain accurate and up-to-date customer credit records

• Utilize problem-solving skills as needed and route calls as required per client profile

• Monitor customer accounts and take appropriate actions when necessary. Requirements • Possess 1-3 years of experience in a customer service role.

• Proficient in answering inbound calls, effectively addressing customer queries and concerns.

• Experience in payment processing, demonstrating accuracy and efficiency.

• Knowledgeable in the use of ProFile software for managing customer data.

• Able to operate fax machines for transmission of documents and information.

• Familiarity with tax forms, capable of aiding customers in filling them out accurately.

• Understanding of pension plans, able to explain and guide customers regarding their options.

• Knowledge in withholdings, capable of providing accurate information to customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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