Customer Service Representative – Behavioral Health in Work from home, Kansas

CVS Health

Deliver your coronary heart to CVS Well being Each one among us at CVS Well being shares a single, clear objective: Bringing our coronary heart to each second of your well being. This objective guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its middle — our objective sends a private message that how we ship our providers is simply as necessary as what we ship. Our Coronary heart At Work Behaviors™ help this objective. We would like everybody who works at CVS Well being to really feel empowered by the position they play in remodeling our tradition and accelerating our means to innovate and ship options to make well being care extra private, handy and reasonably priced.

Place SummaryAvailable Shift: Monday-Friday 9:30 AM-6:00 PM EST

Behavioral Well being Buyer Service Reps gives advocate care to help the member with a transparent path to care, claims understanding and backbone and educates the member with on-line assets.The CSR guides the member by their members plan of advantages, Aetna coverage and procedures in addition to having data of assets to adjust to any regulatory tips.


  • Creates an emotional reference to our members by understanding and interesting the member to the fullest to champion for our members’ greatest well being.

  • Taking accountability to completely perceive the member’s wants by constructing a trusting and caring relationship with the member.

  • Anticipates buyer wants.

  • Performs overview of member declare historical past to make sure correct monitoring of profit maximums and/or coinsurance/deductible.

  • Performs monetary information upkeep as obligatory.

  • Explains member’s rights and duties in accordance with contract.

Required {Qualifications}

  • 1-3 years customer support expertise inside a Name Heart ambiance.

Most popular {Qualifications}

  • Earlier Behavioral Well being expertise

  • Associates Diploma

  • Medical or Insurance coverage background


  • Excessive College Diploma

Pay Vary

The standard pay vary for this position is:

$17.00 – $29.30

This pay vary represents the bottom hourly charge or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage provide will depend upon quite a lot of components together with expertise, training, geography and different related components. This place is eligible for a CVS Well being bonus, fee or short-term incentive program along with the bottom pay vary listed above. Along with your compensation, benefit from the rewards of a corporation that places our coronary heart into caring for our colleagues and our communities. The Firm affords a full vary of medical, dental, and imaginative and prescient advantages. Eligible staff could enroll within the Firm’s 401(okay) retirement financial savings plan, and an Worker Inventory Buy Plan can also be out there for eligible staff. The Firm gives a fully-paid time period life insurance coverage plan to eligible staff, and short-term and long run incapacity advantages. CVS Well being additionally affords quite a few well-being applications, training help, free growth programs, a CVS retailer low cost, and low cost applications with taking part companions. As for break day, Firm staff get pleasure from Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar yr. Variety of paid holidays, sick time and different break day are supplied according to related state legislation and Firm insurance policies. For extra detailed info on out there advantages, please go to

CVS Well being requires sure colleagues to be absolutely vaccinated towards COVID-19 (together with any booster pictures if required), the place allowable underneath the legislation, except they’re accredited for an inexpensive lodging based mostly on incapacity, medical situation, non secular perception, or different legally acknowledged causes that stops them from being vaccinated.

You might be required to have acquired a minimum of one COVID-19 shot previous to your first day of employment and to supply proof of your vaccination standing or apply for an inexpensive lodging throughout the first 10 days of your employment. Please word that in some states and roles, you could be required to supply proof of full vaccination or an accredited cheap lodging earlier than you possibly can start to actively work.

CVS Well being is dedicated to recruiting, hiring, creating, advancing, and retaining people with disabilities. As such, we attempt to supply equal entry to the advantages and privileges of employment, together with the supply of an inexpensive lodging to carry out important job features. CVS Well being colleagues can provoke a request for an inexpensive lodging, together with a professional interpreter, written info in different codecs, translation or different providers by myHR (1-888-694-7287, or by myLeave at myHR). When you have a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Companies (TRS). We’ll make each effort to reply to your request inside 48 enterprise hours and do all the things we will to work in direction of an answer.

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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