Customer Service Representative – Behavioral Health in Work from home, New Hampshire

CVS Health

Carry your coronary heart to CVS Well being Each certainly one of us at CVS Well being shares a single, clear function: Bringing our coronary heart to each second of your well being. This function guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its middle — our function sends a private message that how we ship our providers is simply as essential as what we ship. Our Coronary heart At Work Behaviors™ assist this function. We wish everybody who works at CVS Well being to really feel empowered by the function they play in remodeling our tradition and accelerating our means to innovate and ship options to make well being care extra private, handy and inexpensive.

Place SummaryAvailable Shift: Monday-Friday 9:30 AM-6:00 PM EST

Behavioral Well being Buyer Service Reps offers advocate care to help the member with a transparent path to care, claims understanding and backbone and educates the member with on-line assets.The CSR guides the member by their members plan of advantages, Aetna coverage and procedures in addition to having information of assets to adjust to any regulatory tips.


  • Creates an emotional reference to our members by understanding and interesting the member to the fullest to champion for our members’ finest well being.

  • Taking accountability to totally perceive the member’s wants by constructing a trusting and caring relationship with the member.

  • Anticipates buyer wants.

  • Performs evaluate of member declare historical past to make sure correct monitoring of profit maximums and/or coinsurance/deductible.

  • Performs monetary information upkeep as crucial.

  • Explains member’s rights and obligations in accordance with contract.

Required {Qualifications}

  • 1-3 years customer support expertise inside a Name Heart ambiance.

Most popular {Qualifications}

  • Earlier Behavioral Well being expertise

  • Associates Diploma

  • Medical or Insurance coverage background


  • Excessive Faculty Diploma

Pay Vary

The standard pay vary for this function is:

$17.00 – $29.30

This pay vary represents the bottom hourly fee or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage supply will depend upon quite a lot of components together with expertise, training, geography and different related components. This place is eligible for a CVS Well being bonus, fee or short-term incentive program along with the bottom pay vary listed above. Along with your compensation, benefit from the rewards of a corporation that places our coronary heart into caring for our colleagues and our communities. The Firm affords a full vary of medical, dental, and imaginative and prescient advantages. Eligible workers could enroll within the Firm’s 401(okay) retirement financial savings plan, and an Worker Inventory Buy Plan can also be out there for eligible workers. The Firm offers a fully-paid time period life insurance coverage plan to eligible workers, and short-term and long run incapacity advantages. CVS Well being additionally affords quite a few well-being applications, training help, free improvement programs, a CVS retailer low cost, and low cost applications with collaborating companions. As for day without work, Firm workers take pleasure in Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar yr. Variety of paid holidays, sick time and different day without work are supplied per related state legislation and Firm insurance policies. For extra detailed info on out there advantages, please go to

CVS Well being requires sure colleagues to be absolutely vaccinated towards COVID-19 (together with any booster pictures if required), the place allowable beneath the legislation, except they’re authorised for an affordable lodging based mostly on incapacity, medical situation, non secular perception, or different legally acknowledged causes that forestalls them from being vaccinated.

You’re required to have acquired not less than one COVID-19 shot previous to your first day of employment and to offer proof of your vaccination standing or apply for an affordable lodging throughout the first 10 days of your employment. Please word that in some states and roles, it’s possible you’ll be required to offer proof of full vaccination or an authorised affordable lodging earlier than you may start to actively work.

CVS Well being is dedicated to recruiting, hiring, growing, advancing, and retaining people with disabilities. As such, we try to offer equal entry to the advantages and privileges of employment, together with the supply of an affordable lodging to carry out important job features. CVS Well being colleagues can provoke a request for an affordable lodging, together with a certified interpreter, written info in different codecs, translation or different providers by myHR (1-888-694-7287, or by myLeave at myHR). When you have a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Companies (TRS). We’ll make each effort to reply to your request inside 48 enterprise hours and do the whole lot we are able to to work in direction of an answer.

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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