Customer Service Representative – Bilingual Russian – Remote in Remote, New York

Are you keen about making a distinction in folks’s lives? Do you get pleasure from working in a service-oriented trade? In that case, this chance will be the proper match for you!

Required Begin date: 01/09/2024

SHIFT IS MONDAY- FRIDAY

Modivcare is on the lookout for optimistic people to hitch the staff as Buyer Service Representatives (CSR). You play an element in making a optimistic impression on members’ lives by being a primary contact for questions on our service choices. As a CSR, you’ll resolve member considerations whereas guaranteeing requests are processed in an correct and well timed method. CSRs are given a structured protocol and scripts to doc conversations to make sure consistency of scheduling, modifying, and canceling buyer reservations. You’ll converse with members day by day and reply their transportation questions, all whereas serving to assist them of their journey in direction of optimistic well being outcomes.

WORK FROM HOME REQUIREMENTS

• Excessive Pace Web of 25MBPS obtain and 5MBPS add. You’ll be required to supply proof of a velocity take a look at.

• Potential to immediately hardwire to your modem

• Required to have a devoted work space that’s separated from different dwelling areas and offers privateness to overview firm delicate paperwork securely.

• Attend 100% of coaching, on digicam for the primary 30 days of employment.

   

On this position, you’ll…

• Obtain and doc buyer considerations whereas guaranteeing all related info is right in a well timed method

• Guarantee all firm procedures are adopted

• Guarantee correct journey information isinput in our techniques

• Show a private dedication to producing high-quality work

• Refer unresolved buyer grievances to designated division for additional investigation and backbone

• Multitask successfully and effectively to extract essential info from a number of techniques

• Evaluate and educate members on our providers and their insurance coverage protection.

We’re excited to talk to somebody with the next…

• Excessive College Graduate or Basic Training Diploma (GED)

• 0-2 years of associated expertise

• 6+ months contact heart expertise OR customer support expertise

• Robust group abilities, written, and verbal communication abilities. All system documentation might be in English

• Can kind 35wpm or extra

• Reply a excessive quantity of calls as much as 100+ calls per day

• Proficiency in Microsoft Workplace Suite

• Potential to speak and sort concurrently in a transparent and concise method whereas interacting with clients

• Work additional time as required

• Potential to work independently underneath basic supervision Sound decision-making and problem-solving abilities in a fast-paced atmosphere.

• Fluent in Russian

Pay Vary $17.00- $22.72/hr

We worth our staff members and understand the significance of advantages for you and your loved ones.

Modivcare presents a complete advantages bundle to incorporate the next:

• Medical, Dental, and Imaginative and prescient insurance coverage

• Employer Paid Fundamental Life Insurance coverage and AD&D

• Voluntary Life Insurance coverage (Worker/Partner/Baby)

• Well being Care and Dependent Care Versatile Spending Accounts

• Pre-Tax and Publish –Tax Commuter and Parking Advantages

• 401(ok) Retirement Financial savings Plan with Firm Match

• Paid Time Off

• Paid Parental Depart

• Quick-Time period and Lengthy-Time period Incapacity

• Tuition Reimbursement

• Worker Reductions (retail, lodge, meals, eating places, automobile rental and rather more!)

Modivcare is an Equal Alternative Employer.

• EEO is The Regulation – click on right here for extra info (https://www.eeoc.gov/laws-guidance)

• Equal Alternative Employer Minorities/Ladies/Protected Veterans/Disabled

• We think about all candidates for employment with out regard to race, shade, faith, intercourse, sexual orientation, nationwide origin, age, handicap or incapacity, or standing as a Vietnam-era or particular disabled veteran in accordance with federal regulation. If you happen to want help, please attain out to us [email protected] ([email protected]) .

Our aim isn’t a quantity. It’s a distinction.

Modivcare is main the transformation to raised join folks with care, wherever they’re. We serve essentially the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/choices/nemt) , dietary meal supply, and private and residential care (https://www.modivcare.com/choices/personal-care) to allow better entry to care, scale back prices and enhance outcomes.

Please word, Modivcare won’t ever ask any potential applicant for employment for any Private Identifiable Data through social media. Moreover, Modivcare won’t ever ask any applicant for cash. Please be cautious of any particular person posing as a recruiter for Modivcare requesting private identifiable info. If you happen to suspect somebody is making an attempt to gather your private info or solicits cash from you through any social media platform, we encourage you to report such scammers to that platform.

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