Customer Service Representative – Bilingual/Spanish – 24913 in Oklahoma City, Oklahoma

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Oklahoma City – Customer Service Representative – Bilingual/Spanish

Maximus is currently hiring Bilingual Spanish-Speaking Customer Service
Representatives to join our team in Oklahoma! This position is
responsible for supporting our project with the Oklahoma SoonerCare
Program by providing bilingual customer care and enrollment services via
telephone, IVR and web based portals. To prepare for this role, Maximus
provides paid, comprehensive training that equips our CSRs with the
highest levels of knowledge and professionalism.
This is a Full-time permanent position where workers have the
opportunity to work onsite or remote from the comfort of your home.

Why Maximus?
– Work/Life Balance Support – Flexibility tailored to your needs!
– Competitive Compensation – Bonuses based on performance included!
– Comprehensive Insurance Coverage – Choose from various plans,
including Medical, Dental, Vision, Prescription, and partially funded
HSA. Additionally, enjoy Life insurance benefits and discounts on Auto,
Home, Renter’s, and Pet insurance.
– Future Planning – Prepare for retirement with our 401K Retirement
Savings plan and Company Matching.
– Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave,
along with Short and Long Term Disability coverage.
– Holistic Wellness Support – Access resources for physical, emotional,
and financial wellness through our Employee Assistance Program (EAP).
– Recognition Platform – Acknowledge and appreciate outstanding employee
contributions.
– Diversity, Equity, and Inclusion Initiatives – Join a workplace
committed to fostering diversity and inclusion.
– Tuition Reimbursement – Invest in your ongoing education and
development.
– Employee Perks and Discounts – Additional benefits and discounts
exclusively for employees.
– Maximus Wellness Program and Resources – Access a range of wellness
programs and resources tailored to your needs.
– Professional Development Opportunities: Participate in training
programs, workshops, and conferences.

Essential Duties and Responsibilities:
– Answer incoming calls from consumers including the general public,
prospective enrollees and people assisting enrollees or acting on their
behalf in accordance with all performance standards, policy and
procedures, and protocols including but not limited to the
confidentiality and privacy policies.
– Track and document all inquiries using the applicable systems.
– Complete associated tasks according to the established guidelines.
– Track and document all inquiries using the applicable systems.
– Meet Quality Assurance (QA) and other key performance metrics.
– Facilitate the fulfillment of caller requests for materials via mail,
email, or download.
– Transfer/refer consumers to appropriate entities according to the
established guidelines.
– Escalate calls or issues to the appropriate designated staff for
resolution as needed.
– Facilitate translation services for non-English speaking callers
according to procedures.
– Attend meetings and trainings as requested and maintain up-to-date
knowledge of all programs and systems.

Minimum Requirements
– High school diploma or GED required and 0-6 months of relevant
professional experience required, or equivalent combination of education
and experience.
– Must be fluent in English and specified secondary language.

Additional Minimum Requirements:
– Must be able to pass all pre-employment screenings, including a
background check
– Must have a HS Diploma or GED/equivalent
– Must live in the Oklahoma City area (No more than 1 hour away or no
more than 40 miles away from the site)
– Customer service experience preferred
– Call Center service experience preferred
– Must be fluent in Spanish and English

Home Office Requirements:
– Reliable, hig -speed internet service
– Minimum 40 Mbps download speeds
– Must be a traditional, wired high-speed connection such as cable or
fiber
– Services that connect via a cellular network (mobile hotspot, fixed
wireless, etc.) or satellite are incompatible
– Must be able to connect your computer directly to your modem or router
via ethernet cable, WiFi connections are not allowed
– Quiet and distraction-free workspace

EEO Statement
Active military service members, their spouses, and veteran candidates
often embody the core competencies Maximus deems essential, and bring a
resiliency and dependability that greatly enhances our workforce. We
recognize your unique skills and experiences, and want to provide you
with a career path that allows you to continue making a difference for
our country. Were proud of our connections to organizations dedicated to
serving veterans and their families. If you are transitioning from
military to civilian life, have prior service, are a retired veteran or
a member of the National Guard or Reserves, or a spouse of an active
military service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce is
our most important resource. Maximus is an Affirmative Action/Equal
Opportunity Employer. Maximus provides equal employment opportunities