Job Title: Customer Service Representative (Call Center)
Location: McLean, VA
Industry: Customer Service / Call Center
Pay: $24.00 per hour
About Our Client:
Our client is a respected organization overseeing national industry self-regulation programs to set high standards for advertising and privacy practices. This organization promotes accountability and dispute resolution services, creating fair business practices and enhancing consumer experiences.
Job Description:
As a Dispute Resolution Specialist I, you will guide consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. After an initial training period (3-6 weeks) onsite, you’ll transition to a hybrid schedule. This role focuses on customer service within a call center environment and requires bilingual proficiency in English and Spanish.
Key Responsibilities:
Qualifications:
Additional Details:
Perks:
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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