Customer Service Representative Call center-Driver License Bureau – 502600001 – 52600001

Customer Service Representative

Call Center- Driver License Bureau

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions.

What to expect in this position:

• Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat.
• Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available.
• The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance.

We might be a great match if…

• Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens
• You enjoy a consistent work schedule Monday – Friday with bi-monthly pay and the opportunity for distributed work
• You are someone who strives to make independent decisions and enjoy problem solving.
• You enjoy influencing a team to drive results through a visual dashboard

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing 

Team Building Abilities Excellent Customer Service Self-directed

Attention to Detail Clear Communication Organizational Abilities

QUALIFICATIONS:

• Possession of a high school diploma or proof of high school equivalency.
• Six or more months of experience in clerical or general office support work.
• Must be able to pass a fingerprint and background check

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. 

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. 

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