Customer Service Representative (Call Center) in Tempe, Arizona

Job Title: Customer Service Representative

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Experience and Skills

• One year of call center experience required preferably in logistics, collections, escalations, or help desk support

• Aptitude and ability to work in “the grey”

• Calls are not scripted, and the individual must be able to solve problems quickly

• Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution

• Ability to navigate multiple systems and tools while providing a solution

• Adaptability as rules and processes can change often

Job Type

This is a Contract-to-Hire position.

Schedules and Work Setting

• Training for the role will be Monday through Friday from 8:00 am to 5:00 pm

• Post training hours will be 9:30 am to 6:00 pm

• Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday

• This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.

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  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.