Customer Service Representative (Chat Support) Customer Service Representative (Chat Support)

About us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. This role involves supporting customer enquiries related to credit cards, mortgages, and general banking via chat channel.

About you

We’re looking for individuals with:

• Customer service experience (highly desirable)
• A genuine interest in banking or financial services
• Strong computer skills and the ability to navigate multiple systems
• Strong typing skills
• Work & Holiday or Student visa holders are welcome!

What you will do

Handle inbound customer enquiries via chat channel, assisting with a variety of banking inquiries related to:

• Credit cards
• Mortgage
• General banking

Note: This role does not involve sales or upselling.

Training period (on-site)

• 2 Weeks: Classroom training, Monday–Friday, 8:30 am–5:30 pm

Roster rosters

• Monday–Friday, 8:30 am–5:30 pm
• Part-time roles available (part-timers must be available full-time during the first 2 weeks of training)

What we offer

• Full-time comprehensive training
• Private healthcare policy discounts
• Staff perks – access to platform with discounted products and services
• Performance based incentives*
• Monthly social engagement activities

Important Information

• During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training.
• If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
• Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more.

• Terms and conditions apply.

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