Customer Service Representative – Core Channel at Lume Deodorant

Title: Buyer Service Consultant – Core Channel

Location: United States

Distant

Lume is a 5-year-old quick rising ecommerce deodorant and private care model that’s remodeling the way in which that people do hygiene. We joined forces with Harry’s, one other disruptive model with nice individuals and infrastructure, to speed up our progress. We’re a group of self-starters that roll up our sleeves and get it executed. Our fashion is collaborative and really fast-paced so an adaptive persona is a should.

The Function

You may be chargeable for guaranteeing that each one of our clients have a best-in-class high quality buyer expertise throughout a number of channels. You’ll act as a topic skilled who can each problem-solve and join with clients on a human stage. You may be a part of an empathetic, various, and supportive group, the place your front-line work is immediately linked to the expansion and success of Lume.

This position requires the power to work each independently and inside a group. It is advisable stay targeted in a distraction-free, quiet atmosphere whereas working. As a result of distant atmosphere we work in, we anticipate group members to be accessible to test in periodically with teammates, group leads & managers (through Slack huddle, chat & video conferencing). You’ll attend coaching/ability workshops as wanted or required. In some circumstances, CSRs could also be requested to work totally different hours primarily based on the wants of the corporate/quantity (weekends, evenings, and time beyond regulation).

As a result of this position communicates immediately and publicly with clients on behalf of Lume, this position (All CS roles) will periodically obtain constructive suggestions round messaging & processes, since they’re all the time altering and bettering to assist the wants of the enterprise. The purpose is to provide the confidence, instruments, and assist that you must succeed on this position!

The Staff

The Buyer Service Staff serves as a direct bridge between the Lume model and our clients. We try to create an easy expertise for everybody who reaches out to our group, and we function an advocate for our clients in an effort to hearken to their enter and drive adjustments to the general Lume expertise. We carry the voice of Lume to our clients and the voice of our clients to the broader Lume group.

Required {Qualifications}

• 1+ 12 months e-commerce customer support expertise

• Superior expertise with our instruments: Gorgias, Shopify, & ReCharge (Expertise on instruments which are related corresponding to Zendesk, Gladly, or Kustomer could also be thought of)

• Superior pc expertise (Google Docs, Excel, PowerPoint)

• Excellent written communication

• Capacity to prioritize workload and meet deadlines in a fast-paced atmosphere
• Capacity to determine and keep efficient working relationships with group members from a number of groups/departments

• Capacity to work a versatile schedule to incorporate days,*nights & weekends + capable of attend some video conferences that typically happen M-F throughout the firm hours between 8am – 5pm.
  *Weekend & night shift availability is required

This Ought to Describe You

• Superior communicator by way of all customer support channels
• Extremely responsive, engaged, and supportive of the group by way of e mail & slack
• Desirous to be taught, develop, and develop your skilled expertise
• You thrive on direct, sincere, and supportive suggestions
• Self Starter, proactive, skill to create or assist write macros / acknowledge wants & share concepts if you happen to discover a necessity, brainstorming along with your supervisor on growing messaging & processes

Major Duties

• Ship a customized and easy expertise through a number of channels whereas assembly high quality and productiveness targets
• Thrive in a dynamic and versatile atmosphere atmosphere tackling a big array of points whereas creating prompt rapport with our clients
• Retain deep information of Lume’s merchandise and mission with the power to speak options & advantages (product training) and foster model loyalty
• Ship above-and-beyond customer support by aiding clients in navigating our web site, subscriptions, putting orders, discovering the precise product/scent and so on
• Discover developments and buyer ache factors and share these with the broader CS group to verify we ship one of the best expertise doable
• Coordinate with Buyer Service Staff to channel buyer suggestions to all areas of the enterprise corresponding to internet improvement, advertising, design, and product groups
• Contribute to a dynamic and constructive group tradition

This position will be executed remotely, nonetheless there could also be location constraints primarily based on the place Harry’s is registered and capable of make use of people. Please work along with your recruiter and your hiring supervisor to grasp any location constraints. We’re approved and capable of make use of people in lots of, however not all states. In case you are not positioned in or capable of work from a state the place we’re registered or capable of make use of people, you’ll not be eligible for employment. Please communicate along with your recruiter to be taught extra.

#LI-Distant

We will’t quantify the entire intangible issues we expect you’ll love about working at Harry’s, just like the thrilling challenges we sort out, the good and humble group you’ll get to work with, and our supportive and inclusive tradition. That stated, our wage ranges are primarily based on paying competitively for our measurement and trade, and are one a part of our complete rewards package deal, which additionally features a complete set of advantages and our fairness program. The bottom wage hiring vary for this place is $17/hour.