Customer Service Representative (CSR) – 1st Shift in Durham, North Carolina

At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Durham, North Carolina!

Your Role

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday – Friday, 10:00 am – 6:30 pm. The pay rate is $22.00 per hour.

Your Responsibilities

• Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed

• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly

• Enter orders into an automated system

• Compile, sort, and verify records for accuracy, file documents and reports

• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included

• Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports

• Sign in Drivers with the correct documentation

• Gather and assess data and quantify results to ensure accurate and complete information

• Create and provide internal and external distribution center reports

• Provide back-up support for other departments when needed

Your Skills and Experiences

• 2+ years of full-time customer service experience in a warehousing or distribution environment

• Intermediate skills in Microsoft Word and Microsoft Excel

• Experience with AS400 or any Warehouse Management System (WMS)

• Strong ability to quantify results and create accurate reporting

• English fluency (written and verbal)

• Overtimeand weekends may be required.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.