Customer Service Representative (Customer Call Centre)

DHL

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you wish to turn into a part of the world’s most worldwide firm?

An organization that pioneered cross-border categorical supply in 1969 and is now energetic in additional than 220 international locations and territories worldwide. Do you wish to be a part of an organization that connects individuals worldwide? And the extra individuals we join, the higher life shall be on our planet.

Do you wish to make a distinction? Then come to our & quot; Insanely Buyer Centric & ldquo; Crew and turn into a Licensed Worldwide Specialist!

YOUR TASKS

Working Location: Ngau Tau Kok

Working Hours: 5 days per week with 42.5 work hours, during7:30 a.m. to 10:30 p.m.on Monday to Sunday together with public holidays.

Duties:

  • Work in Buyer Service name centre, handle calls from Buyer Service hotline, Electronic mail, Dwell Chat and supply high quality service to each native and abroad prospects
  • Deal with order reserving and cargo monitoring to supply one-stop resolution
  • Seize upselling and cross-selling alternative of valued added providers
  • Work with crew members to realize general CS efficiency requirements

YOUR PROFILE

  • HKCEE/ HKDSE graduate or above
  • Customer support expertise is a bonus, contemporary graduates can even be thought of
  • Buyer-oriented with good communication and phone expertise
  • Capable of work on shifts
  • Good command of spoken and written English & Chinese language, Mandarin is a bonus

OUR OFFER

  • Month-to-month Shift Allowance
  • Double Pay and Bonus
  • Public Holidays with 12 days’ Annual Depart
  • Medical, Dental and Life Insurance coverage
  • Work at home association
  • Referral Bonus & Workers Reductions
  • Structured coaching programme
  • Sturdy profession assist in a global surroundings

Do you see a private problem in these versatile and accountable duties? Then apply now!

We look ahead to receiving your utility!

Private Info Assortment Assertion pertaining to Recruitment

DHL Specific (Hong Kong) Restricted / DHL Aviation (Hong Kong) Restricted (“DHL”) is dedicated to defending and respecting your privateness in accordance with the Private Knowledge (Privateness) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Private Knowledge Safety Coverage (the “Coverage”) at https://www.dhl.com/hk-en/house/footer/local-privacy-notice.html

By continuing to reply to this recruitment commercial, you consent that we could use, retain, course of, switch or in any other case deal with the private information that we acquire from you for recruitment, utility processing, evaluation and communication functions (together with every other functions immediately associated thereto) in accordance with the Coverage.

All private information of unsuccessful candidates shall be retained for future recruitment functions for a interval of no more than two (2) years after which such information shall be destroyed.

You’ve got the suitable at any time to make a knowledge entry or correction request regarding your private information held by us. As well as, it’s possible you’ll request us to delete your private information that’s now not required for the related functions which you will have given consent. Do you have to want to train such rights or have any query in relation to your private information or the Coverage, please contact our Human Sources Division in writing at [email protected]

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