Customer Service Representative – Endicott, NY in Endicott, New York


Job ID: 487780 Non-Exempt Nationwide Pipe & Plastics, a CRH firm, is certainly one of North America’s largest PVC pipe producers, serving the water and vitality markets from two east coast areas in Endicott, NY, and Greensboro, NC. However we’re greater than only a producer. Our lengthy historical past of remarkable customer support and product high quality allows us to be a trusted and strategic options companion to engineers, contractors, distributors, specifiers, and extra. As a part of the CRH Infrastructure Merchandise enterprise, we’re main the trade with revolutionary, sustainable options with a safety-first mindset. Job Description This particular person will probably be answerable for promptly addressing buyer inquiries; offering quotations, coming into orders, and answering questions/considerations in a well timed {and professional} method. That is an entry degree place (2 years’ minimal expertise) that will probably be answerable for managing buyer relationships in a specified market base as outlined in Oldcastle’s SOPs. Place Capabilities and Duties The first features are to enter orders and estimates, and reply calls in a well timed and respectful method. Candidate have to be solution-driven in any interactions with clients, each inside and exterior. Duties – Course of and assist clients’ orders and inquiries associated to their devoted market- Reply calls and deal with electronic mail inquiries; offering courteous, well timed, and efficient buyer service- Inform clients of the standing of their orders, advising them of any changes- Adjust to firm attendance standards- Coordinate successfully with transportation, planning, engineering and sales- Primary understanding of processing EDI orders- Working with clients to create return authorizations Traits of the Profitable Candidate – Sturdy relationship abilities: suits nicely with all worker ranges, is snug with rigorous give and take, communicative and collaborative style- Efficient Group Participant with the power to work independently- Energetic, in a position to present and obtain feedback- A willingness to take instruction and be accountable for his or her duties- Expert person in MS Workplace packages (Salesforce a plus)- Buyer targeted; devoted to assembly the expectations of inside and exterior customers- Capable of manage and prioritize work in an efficient manner- Capable of cope with shopper escalations in a respectful and efficient manner- Has a eager curiosity in private growth; i.e. studying the enterprise, product software, intercommunication abilities, and so forth. Necessities – 2 years Buyer Service in an workplace environment- Expertise working in manufacturing or logistics is preferred- Wonderful interpersonal and oral/written communication- Comfy person of excel- Element oriented, with the power to multi-task- Demonstrated capacity to work calmly in a fast-paced group environment- Keen to be adaptable & versatile in our ever-changing work surroundings Compensation: – Hourly $20-25 per hour What CRH Provides You – Extremely aggressive base pay- A various and inclusive tradition that values alternative for development, growth, and inside promotion About CRH CRH has a protracted and proud heritage. We’re a group of a whole bunch of household companies, regional firms and huge enterprises that collectively kind the CRH household. CRH operates in a decentralized, diversified construction that means that you can work in a small firm surroundings whereas having the profession alternatives of huge worldwide group. If you happen to’re up for a rewarding problem, we invite you to take step one and apply right now! When you click on apply now, you’ll be dropped at our official employment software. Please full your on-line profile and it is going to be despatched to the hiring supervisor. Our system means that you can view and monitor your standing 24 hours a day. Thanks to your curiosity! Oldcastle Infrastructure, a CRH Firm, is an Affirmative Motion and Equal Alternative Employer. EOE/Vet/Incapacity–If you wish to know extra, please click on on this hyperlink . Equal Alternative Employer – minorities/females/veterans/people with disabilities/sexual orientation/gender identification

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