Customer Service Representative / Full Time With Benefits in Rockford, Illinois

Waste Connections company has an immediate opening for a Customer Service Rep to join our team in Rockford, IL .

Our Customer Service Rep will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning service or billing. We seek individuals with a leadership mentality and desire to grow with promotional opportunities in this role.

Waste Connections offers:

• Competitive Compensation.

• Benefits Plans – Flexible Spending Accounts and Health Savings Account options.

• Generous matching 401(K) and Paid Time Off.

Schedule: 7:45am – 4:45pm.

Wednesday team meetings at 7:30am each week!

Benefits: We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401(K), and more.

Duties and Responsibilities:

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

• Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.

• Works in conjunction with other departments to resolve customer disputes.

• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

• Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

• Delivers services to customers in a manner that promotes goodwill.

• Other duties as assigned

Requirements:

• Experience with Microsoft Word, Excel and E-Mail.

• Proficient in 10-key, keyboarding, and typing skills a must.

• Excellent verbal communications skills.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.