Customer Service Representative – Healthcare Call Center

Job Title: Customer Service Representative – Call Center (Healthcare)

Location: 10159 Scripps Gateway Court, San Diego, California, 92131, United States

Experience Level: Entry Level

Employment Type: Full time

Job Description

We are seeking a Customer Service Representative to join our healthcare-focused call center team. This role involves handling inbound and follow-up calls related to prior authorizations, general inquiries, and confidential patient information. The ideal candidate will demonstrate exceptional customer service, attention to detail, and the ability to accurately enter and manage data across multiple systems.

Key Responsibilities

• Handle 50–100 inbound and follow-up calls daily, depending on complexity
• Provide accurate information regarding prior authorizations and general healthcare inquiries
• Maintain confidentiality and adhere to HIPAA guidelines
• Enter and update customer information across multiple systems
• Deliver high-quality service with a focus on accuracy and professionalism
• Meet performance metrics including Quality and Accuracy

Required Skills & Qualifications

• Minimum 1 year of recent high-volume call center experience (within the last 2–3 years)
• Strong background in healthcare, medical terminology, and customer service
• Typing speed of 30+ WPM
• Proficient computer skills and ability to navigate multiple systems
• Stable work history (no jumpy resumes – tenure of at least 1 year per role)

Preferred Skills

• Experience with healthcare systems and prior authorization processes
• Familiarity with call center performance metrics
• Strong verbal communication and active listening skills

Assessments Required (IKM)

• Typing Test – One Space Version (1 min)
• Call Center – Telephone Skills Assessment

Pay and Benefits

The pay range for this position is $21.00 – $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Oct 21, 2025.

h4>About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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