Customer Service Representative I in Louisville, Kentucky

Firm Tradition:At Crosley Manufacturers, our name middle atmosphere breaks the mould of the standard, high-stress name middle. We emphasize a extra informal, much less nerve-racking environment the place group collaboration is inspired. New hires bear in depth coaching to make sure they’re well-prepared and assured. Our supervisors are all the time available to offer help, making it a workspace the place workers genuinely really feel valued and geared up to deal with their roles successfully.Firm Advantages:At Crosley Manufacturers, we do not simply supply jobs; we provide careers enriched with advantages that actually make a distinction. We perceive that ‘well-being’ is a broad time period, and we have tailor-made our worker advantages to cowl the total spectrum of your life—private, skilled, and every part in between. We’re thrilled to give you a bundle past customary choices. Beneath, you will discover only a snapshot of what makes working with us not solely rewarding but in addition fulfilling:• Well being Insurance coverage (two plans, excessive deductible plan is company-paid)• Dental, imaginative and prescient, accident, and demanding insurance coverage• Firm-paid life insurance coverage and long-term incapacity• Versatile Spending Accounts (FSA) and Well being Financial savings Accounts (HSA)• 401k Plan with 3% firm contribution• Free psychological well being assets (EAP) and BetterHelp• Pet insurance coverage• Product accessible at value and alternative to buy gadgets by means of payroll deduction• Emergency mortgage choices• Bonus eligibility• Hybrid work schedule (after profitable completion of probationary interval)• PTO after completion of a probationary interval• Volunteer Time• Paid Jury Obligation Go away• Parental Go away• Group Involvement• Informal gown code• Free parking• Free refreshments (soda, water, and low)Job Abstract:As a Client Service Consultant at Crosley Manufacturers, you will be the primary level of contact for our to resolve inquiries, course of orders, and handle complaints about our vary of client electronics and furnishings merchandise. This place is M-F, 8-5 PM. This place pays $16.25-$17 per hour.Duties/Obligations:• Present distinctive client service by fielding a median of 50-60 cellphone calls and emails per day from our various client base.• Reply to client inquiries promptly, enthusiastically, and tactfully.• Resolve technical queries in addition to information shoppers by means of the product return and restore course of.• Examine and rectify client points utilizing established protocols, together with however not restricted to dealing with broken merchandise, incorrect shipments, and misplaced orders.• Course of returns authorizations in accordance with firm coverage.• Obtain and preserve client service KPIs as outlined by the administration group.• Carry out different duties as assigned.Required Expertise/Talents:• Sturdy verbal and written communication abilities.• Lively listening and efficient problem-solving talents.• Crucial pondering in high-pressure conditions.• Distinctive client service abilities with a deal with empathy and persistence.• Meticulous consideration to element.• Social perceptiveness to know client wants.• Skill to de-escalate conditions and resolve conflicts.Training and Expertise:• Highschool diploma or equal.• 1+ years of expertise in client service or an identical consumer-focused function.Bodily Necessities:• Extended intervals sitting at a desk and dealing on a pc.• Ergonomically designed workspaces accessible.• Skill to elevate as much as 15 kilos.EEO Assertion:Crosley Manufacturers supplies equal employment alternatives to all workers and candidates for employment and prohibits discrimination and harassment of any kind with out regard to race, shade, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender identification or expression, or every other attribute protected by federal, state, or native legal guidelines.This coverage applies to all phrases and situations of employment, together with recruiting, hiring, placement, promotion, termination, layoff, recall, switch, leaves of absence, compensation, and coaching.Different Duties:This job description just isn’t exhaustive and could also be topic to adjustments as wanted.