Customer Service Representative I in Manila, Philippines

Functional Accountabilities

• Respond promptly to customer inquiries via phone, email and or chat

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Diagnose and troubleshoot customer issues effectively.

• Escalate unresolved issues to appropriate internal teams (e.g., CXC’s, CA’s, AM’s) when necessary.

• Maintain detailed records of customer interactions via OSVC

• Stay updated on product knowledge and company policies

• Educate customers on new products and services

• Participate in training sessions to enhance and refresh product knowledge

• Follow communication procedures, guidelines, and policies

• Contribute to team efforts by accomplishing related results as needed

• Identify and suggest improvements on procedures · Adhere to and ensure compliance with company policies, procedures, and legal guidelines · Protect customer information confidentiality and ensure data privacy.

Other Qualifications.

• Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks

• Self-motivated with a positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST

• Must have the ability to work quickly in a fast-paced environment, work well as a team member and

• work well independently

• Excellent written and verbal communication

• Excellent customer service skills

• Excellent in multi-tasking

• Bachelor’s degree in a customer service field or equivalent experience (preferred)

• At least 1 year customer service in contact center environment or equivalent training (2 years

• preferred)

• Willing to work on business unit holidays and/or render overtime when necessary

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.