Customer Service Representative I in Mason, Michigan

Customer Service Representative I

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Date: Nov 25, 2024

Location: Mason, MI, US

Company: Dart Container

Location: Mason, MI

Supervisor: Cortnie Preston

Recruiter: Amanda Greenwood

Pay Grade: 13

Dart Container is seeking a motivated, reliable, and resourceful Customer Service Representative to join a team of more than 40 people working to deliver excellent service to our valued clients while being actively engaged with their colleagues and supervisors at our Mason, Michigan headquarters.

At Dart, you’ll work in an energetic, innovative, creative environment where problem-solving is celebrated and dependability is essential (and you can do it at a standing desk while wearing jeans!).

We’ll provide the tools and training, you bring the energy and positive attitude.

If you are a clear communicator who loves to multi-task and work in a fast-paced environment, apply now!

Day-to-Day Role:

• Process customer orders and respond to routine customer inquiries

• Communicate with customers and internal departments on orders status and inquiries regarding order processing

• Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers

• Consult and keep management apprised of non-standard order requests

• With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution

• Communicate with customers using both written and verbal communication

• Reference multiple computer programs to research customer inquiries and process orders

• Utilize customer notes to accurately respond to inquires and process orders

  Core Skills and Qualifications:

  The ideal candidate must possess all of the following:

• High school diploma or equivalent

• Six (6) months of customer service experience in an office environment

• Excellent verbal and written skills necessary in order to communicate to internal and external customers

• Strong attention to detail and accuracy

• Ability to independently multi-task when performing standard and routine processes

• Must be able to stay focused and engaged in a work environment that is open and active

• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities

• Ability to exhibited creativity and flexibility in solving customer problems

  Preferred Skills and Qualifications:

• Six (6) months of customer service experience in a call/contact center environment

• SAP experience

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at [email protected]. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at [email protected] for assistance.