Customer Service Representative I (Part-time 20 hours/week), Retail Banking (Por in Seattle, Washington

Salary Range:
$16.25 – $21.97
(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)
Posting Date:
November 1, 2024
This job will be open and accepting applications for a minimum of three days from the date it was posted.
Benefits* worth writing home about:
Medical, dental, and vision coverage for employees and their families
Life, disability and family Leave
401(k) and Roth 401(k) with employer match
Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts
Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
Free employee checking account and employee home loan discounts
*For eligible employees averaging 20 or more hours per week.
EO/AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
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Job Description Summary:
Perform a variety of teller services such as processing deposits, withdrawals, and payments. Process automatic transfers and update customer account information. Where appropriate, explore customer needs and cross-sell bank services. Make appropriate referrals to other business units for non-banking products. At all times, provide superior customer service.
Job Details:
Primary Functions:
Teller Activities
Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, , verifications of deposit, Debit card requests, and other related matters.
Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.
Balances cash drawer independently, maintain cash over and short record within HomeStreet’s compliance policy.
New Accounts/Sales Activities
Familiar with all bank products and services. May occasionally be assigned new account responsibilities.
Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Make referrals to other business units for non-banking products.
Participates in sales programs to generate new customers.
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.
Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.
Service Activities
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
Actively listens to our customers by communicating the customer’s value, thereby maintaining a friendly, positive and professional attitude.
Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
Participates in two community events per year.
Operational Activities