Customer Service Representative II in Frankiln, Massachusetts

Description We are offering a permanent employment opportunity in the industry for a Customer Service Representative II, based in Memphis, Tennessee. This role involves a variety of responsibilities including handling and resolving customer complaints, processing customer credit applications, and maintaining accurate customer records.

Responsibilities:

• Efficiently interact with customers to provide information pertaining to inquiries about products and services.

• Resolve service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Reach out to customers to respond to inquiries or to inform them of claim investigation results and any planned adjustments.

• Handle unresolved customer grievances by referring them to designated departments for further investigation.

• Keep an accurate record of customer interactions and transactions, documenting details of inquiries, complaints, comments, as well as actions taken.

• Utilize computer applications such as Microsoft Word, PowerPoint, and Excel, as well as Google Sheets for various tasks.

• Independently manage time and tasks, while also demonstrating good customer service skills with external contacts.

• Perform data entry tasks as needed and be comfortable answering inbound calls.

• Monitor customer accounts and take appropriate action when necessary. Requirements • Proven experience in Customer Service is essential.

• Must have proficiency in Data Entry tasks.

• Familiarity with Office Functions is required.

• Experience in Reporting is an asset.

• Proficiency in Microsoft Excel is necessary.

• Ability to handle Answering Inbound Calls efficiently.

• Experience with Microsoft Word is required.

• Knowledge of About Time software is preferable.

• Familiarity with Billing procedures and systems.

• Understanding of Merchandising strategies is beneficial.

• Experience in Claim Administration is valued.

• Proficiency in Microsoft PowerPoint is necessary.

• Knowledge of Financial Notes is a plus.

• Proficiency in Microsoft Office Suites is a must.

• Familiarity with Adjustments in a customer service context is needed.

• Experience in handling Complaints effectively is required.

• Must possess strong Interpersonal Skills.

• Basic to advanced Computer Skills are necessary.

• Ability to work Onsite is required.

• Must have strong Written Communication skills.

• Experience in Resolve Customer Complaints is a must.

• Proficiency in various Computer Programs is beneficial.

• Knowledge of ST Microcontroller is a plus but not a requirement.

• Familiarity with Google Sheets is necessary.

• Ability to manage External Contacts efficiently is required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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