Customer Service Representative II in Santa Rosa, California

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit – an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.

• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The position of Customer Service Representative II is within our toxicology division in Santa Rosa, CA .

The Customer Service Team is responsible for executing and coordinating tasks within their assigned team including operational processes and collaboration with other departments to ensure a high level of customer satisfaction and revenue growth.

Primary duties include work order request management (including scheduling), efficient and accurate transaction management, database maintenance, compliance, transaction documentation, sales correspondence as well as special projects as assigned. Responsible for staying abreast of TOX2, GP, Salesforce, product, compliance, and RTL policy updates/developments as they relate to assigned tasks and providing advice and consultation to departments and/or individuals regarding updates as they relate to transactions.

What You’ll Work On

Work Order Request:

The Customer Service Team will receive and manage all requests for their assigned team from RTL departments through the Work Order Request System (Queues). Customer Service Team will ensure all requests are supported by appropriate format approvals and documentation.

• Lab supply orders.

• Bio orders.

• Fed Ex Scheduling.

• Credits & returns.

• Contract ID’s.

Work Order Request:

• Manage requests from RTL departments via the Work Order Request System (Queues).

• Ensure all requests have appropriate format approvals and documentation.

• Handle lab supply orders, bio orders, and FedEx scheduling.

• Manage credits and returns.

• Oversee Contract IDs and B POs.

• Follow business rules.

• Update Tox Access, labels, and panels.

• Provide backup coverage for team members.

Transactions:

• Confirm inventory availability.

• Process supply and bio orders.

• Ensure data accuracy from Sales Group submissions, meeting RTL specifications under SOPs.

• Deliver timely, accurate, and actionable information.

Client Support:

• Verify orders.

• Resolve invoicing and pricing issues.

• Ensure HIPAA compliance and safeguard PHI under SOPs.

Contract Account Maintenance:

• Update contract pricing and terms for all agencies.

• Ensure agency eligibility for contracts.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required Qualifications

• High school diploma or GED.

Preferred Qualification

• 3-5 years of work experience is preferred (however, an equivalent combination of education and experience sufficient to perform job duties may be considered).

• High-volume transaction processing.

• Experience in a sales organization is preferred.

• Project management experience preferred.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , Facebook at www.facebook.com/Abbott , and Twitter @AbbottNews.

The base pay for this position is $22.05 – $44.15 per hour. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com