Customer Service Representative III in Houston, Texas

Customer Service Representative III

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Customer Service Representative III

Salary

$21.14 – $25.97 Hourly

Location

901 Bagby

Job Type

Full Time

Job Number

36350

Department

Department of Neighborhoods

Opening Date

02/13/2025

Closing Date

2/20/2025 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division: Office Of Neighborhood Engagement (ONE)

Workdays & Hours: Monday – Friday 8:00AM – 5:00PM*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Department of Neighborhoods seeks a highly motivated individual with excellent communication and effective problem-solving skills to provide general information and citizen assistance in civic activities related to the Office of Neighborhood Engagement (ONE) Division in its engagement of civic partnerships and participation . The Customer Service Representative III (CSR III), will work under supervision and perform routine clerical, and administrative support. The selected candidate will perform data entry activities to record information for programs related to the Neighborhood Academy, Will Clinics, Mayor’s Youth Council and the Good Neighborhood Program. Research, analyzes, and resolves standard citizen concerns and inquires via various forms of communication i.e., phone, email, and site visits for partnership relationships. Must be friendly, professional, and attentive to the needs of both external and internal customers and provide resolution to the citizen concerns and/or questions. Maintain a positive and proactive approach to the guidelines and Division goals. Prepares written records of activities and initiatives related to the partnership of with non-profits, faith-based organizations, schools and universities. May serve as a functional team lead, delegating projects to other staff, validating division goals are met, and resolving discrepancies or variances. May perform other duties as assigned.

GENERAL RESPONSIBILITIES

• Establishes, maintains, and fosters a professional working relationship with all points of contact.

• Responds to written and telephone inquiries, requests, and complaints from the general public.

• Interprets and disseminates administrative policies and procedures for staff implementation.

• Provides guidance to department staff in various activities necessary to attain operational goals.

• Participates in special projects as assigned.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Three years of administrative or customer service-related experience are required.

Substitutions: Associate degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience.

LICENSE REQUIREMENT

None

PREFERENCES

Preferences will be given to applicants who have experience with:

• DB/JMV Contract interpretation and management

• Invoice/work order reconciliation

• Report Creation – Pivot Tables, equations, and data visualization

• Customer Service skills – written, verbal, and in-person

• Document management with Microsoft Word

  The ideal candidate is an excellent communicator capable of relating to people across disciplines and communication styles. The candidate is strongly inquisitive – driven to understand complex and detailed interactions while capable of concisely summarizing situations for management action. The candidate is solution oriented, accountable, and extremely detail oriented.

  *Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1- 6. *

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

None; however, the Department may administer a skills assessment test.

SAFETY IMPACT POSITION Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. The salary range is:

Pay Grade 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6550.

If you need special services or accommodations, call 832-393-6550. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  What is the highest level of education you have obtained?

• High School Diploma/GED

• Associate’s degree

• Bachelor’s degree or higher

• None of the above

  03

  How many years of verifiable experience do you have in customer service, administrative or closely related experience?

• Less than 1 year

• 1 year experience

• 2 years’ experience

• 3 years’ experience

• 4 or more years’ experience

  04

  If you selected a degree from the previous question, please specify your degree.

  05

  Do you have experience managing contractor relationships?

• Yes

• No

  06

  If you answered YES to the previous question, please describe your experience and how it relates to the responsibilities of this role. If none please enter N/A. (“See Resume” is not an acceptable response.)

  07

  Are you a current Department of Neighborhoods employee?

• Yes

• No

  08

  Do you have knowledge or work experience regarding Residential Code Enforcement?

• Yes

• No

  09

  If yes to the previous question, please describe your knowledge or work experience regarding Residential Code Enforcement (“See Resume” is not an acceptable response.)

  10

  Please select the option that best describes the volume of work orders/invoices you processed monthly.

• I do not have any experience

• 1 – 10 work/orders per month

• 11 – 25 work/orders per month

• 26 – 50 work/orders per month

• 51 + work/orders per month

  11

  Do you have a valid Driver’s License?

• Yes

• No

  Required Question