CUSTOMER SERVICE REPRESENTATIVE III (LIAISON SERVICES) in Houston, Texas

CUSTOMER SERVICE REPRESENTATIVE III (LIAISON SERVICES)

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CUSTOMER SERVICE REPRESENTATIVE III (LIAISON SERVICES)

Wage

$1,617.96 – $1,777.39 Biweekly

Location

4200 Leeland

Job Sort

Full Time

Job Quantity

32269

Division

Houston Public Works

Opening Date

09/18/2023

Closing Date

10/3/2023 11:59 PM Central

• Description

• Advantages

• Questions

POSITION OVERVIEW

Functions accepted from: ALL PERSONS INTERESTED

Part: LIAISON SERVICES

Reporting Location: 4200 Leeland St.

Workdays & Hours: *MON – FRI, 8:00am – 5:00pm

*Topic to vary

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Answerable for addressing prospects’ requests to dispute billing costs by the Metropolis’s formalized attraction course of. This contains an in-depth evaluation of the shopper’s billing account, submission of actionable requests to the suitable areas, in addition to an in depth overview of all obtainable data pertaining to the property/account. Answerable for continued communication with the shopper all through the attraction course of; sustaining and monitoring assigned instances to make sure the right decision is communicated to the shopper and the case is closed previous to its deadline. Answerable for presenting the Metropolis’s case in administrative hearings, which is the subsequent attraction stage. Answerable for responding to inquiries from the Mayor’s workplace, Metropolis Council workplaces, Metropolis departments, in addition to different governmental businesses, together with state and federal. Answerable for helping with the promotion of the Metropolis’s W.A.T.E.R. Fund. Should have the flexibility to work independently with minimal supervision. Answerable for drafting authentic detailed buyer responses, in addition to making ready spreadsheets, displays and attending Metropolis conferences, as required.

WORKING CONDITIONS:

The place is bodily snug more often than not with occasional durations of stooping, bending and/or mild lifting of supplies of as much as 10 kilos.

This can be a Houston Public Works Division place on the Tier III Degree.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a highschool diploma or a GED.

EXPERIENCE REQUIREMENTS:

Three (3) years of administrative or buyer service-related expertise are required.

Substitutions: Affiliate’s diploma could also be substituted for as much as two (2) years of expertise. Bachelor’s diploma could also be substituted for the years of expertise.

LICENSE REQUIREMENTS:

None

PREFERENCES

Choice can be given to detail-oriented candidates who’re capable of display superior written and verbal communications abilities, along with superior pc abilities.

Choice shall be given to eligible veteran candidates offered such individuals possess the {qualifications} mandatory for competent discharge of the duties concerned within the place utilized for, such individuals are among the many most certified candidates for the place, and all different elements in accordance with Govt Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

Nevertheless, the division could administer a abilities evaluation check.

SAFETY IMPACT POSITION: No

If sure, this place is topic to random drug testing and if a promotional place, candidate should move an project drug check.

SALARY INFORMATION

Components utilized in figuring out the wage supplied embrace the candidate’s {qualifications} in addition to the pay charges of different workers on this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Solely on-line functions can be accepted for this Metropolis of Houston job and have to be obtained by the Human Assets Division throughout lively posting interval. Functions have to be submitted on-line at: www.houstontx.gov.

To view your detailed software standing, please log-in to your on-line profile by visiting: http://company.governmentjobs.com/houston/default.cfm or name 832-393-6737.

If you happen to want particular providers or lodging 832-393-6737(TTY 7-1-1)

If you happen to want login help or technical assist name 855-524-5627.

Because of the excessive quantity of functions obtained, the Hiring Division will contact you instantly, do you have to be chosen to advance in our recruitment course of.

All new and rehires should move a pre-employment drug check and are topic to a bodily examination and verification of data offered.

EOE Equal Alternative Employer

The Metropolis of Houston is dedicated to recruiting and retaining a various workforce and offering a piece surroundings that’s free from discrimination and harassment primarily based upon any legally protected standing or protected attribute, together with however not restricted to a person’s intercourse, race, coloration, ethnicity, nationwide origin, age, faith, incapacity, sexual orientation, genetic info, veteran standing, gender id, or being pregnant.

Town provides a aggressive advantages program, together with competitively priced well being protection and an outlined contribution pension plan.

Advantages embrace:

• Medical

• Dental

• Imaginative and prescient

• Wellness

• Life insurance coverage

• Lengthy-term incapacity

• Retirement pension

• 457 deferred compensation plan

• Worker Help Program

• 10 days of trip annually

• 10 metropolis holidays, plus one floating vacation

• Versatile schedules

• Skilled growth alternatives

• Transportation/parking plan

• Part 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Versatile Spending Account

For plan particulars, go to http://www.houstontx.gov/hr/advantages.html

01

Have you ever utterly and in truth answered query #9 relating to employment gaps? (failing to make clear employment gaps could consequence within the disqualification or delay of your software.)

• Sure

• No

  02

  Please choose the situation that describes your schooling.

• Lower than a Excessive Faculty Diploma/ GED

• Excessive Faculty diploma/GED

• Affiliate’s diploma

• Bachelor’s diploma or larger

  03

  What number of years of administrative or buyer service-related expertise do you’ve got?

• None

• Lower than 1 12 months

• 1 – 2 years

• 2 – 3 years

• 3 – 4 years

• 4 years or extra

  04

  What number of years of expertise do you’ve got in drafting authentic govt stage enterprise correspondence?

• Lower than 1 12 months

• 1 – 2 years

• 3 – 4 years

• 5 years or extra

  05

  Please choose the next software(s) that you’re proficient in utilizing. (Test all that apply).

• Phrase

• Excel

• PowerPoint

• Outlook

• INFOR

• 3-1-1 Service Helpline System (LAGAN)

  06

  Describe a situation through which you needed to analysis a problem, after which draft an authentic response detailing your findings and the choices obtainable to the recipient. This response should have required a signature of a higher-level worker in your group.

  07

  What number of years of expertise do you’ve got in addressing extremely delicate and or confidential info?

• Lower than 1 12 months

• 1 – 2 years

• 3 – 4 years

• 5 years or extra

  08

  Are you presently a Metropolis of Houston worker?

• Sure

• No

  09

  Please choose the entire languages under that you could learn, communicate and write fluently:

• Spanish

• Vietnamese

• English

• None

  10

  Are you a veteran who served on lively responsibility within the Armed Forces (United States Military, Navy, Air Power, Marine Corps, or Coast Guard) for greater than 90 consecutive days and obtained both an honorable discharge or a normal discharge below honorable situations?

• Sure

• No

  Required Query