Customer Service Representative in Allentown, Pennsylvania

Description

Robert Half is seeking a dedicated and compassionate Customer Service Representative to join a reputable and local company within the healthcare industry. The ideal candidate will serve as the primary point of contact for patients, families, and healthcare providers, delivering exceptional support and ensuring a seamless experience across all interactions.

Key Responsibilities:

• Respond to incoming inquiries via phone, email, or chat from patients, families, and healthcare providers, addressing questions and resolving concerns promptly.

• Assist customers with scheduling appointments, verifying insurance, billing inquiries, and navigating healthcare services.

• Provide detailed and clear information about insurance coverage, treatment plans, and healthcare policies, ensuring patients understand available resources and options.

• Accurately document customer interactions, update records, and input new information into the healthcare system database in compliance with healthcare regulations.

• Maintain confidentiality and abide by HIPAA regulations in handling sensitive patient information.

• Proactively identify issues, investigate discrepancies, and collaborate with internal teams to resolve customer concerns effectively.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Work closely with healthcare professionals, administrative staff, and insurance companies to streamline processes and ensure coordinated care for patients.

  Requirements

Qualifications:

• High school diploma or equivalent required; an associate or bachelor’s degree in healthcare, business, or a related field is preferred.

• Prior experience in a customer service role, preferably in the healthcare, insurance, or medical industry, is highly desirable.

• Familiarity with electronic health records (EHR) or customer relationship management (CRM) systems is a plus.

• Strong verbal and written communication skills.

• Exceptional problem-solving and decision-making abilities.

• Empathy and patience when assisting customers in often-stressful healthcare situations.

• Ability to multitask and manage time effectively in a high-pressure environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office tools.

• Basic knowledge of healthcare administration, insurance processes, and claims resolution is preferred.

If you’re passionate about assisting others, excel in communication, and are eager to make a meaningful impact in the healthcare industry, we encourage you to apply today! For immediate consideration, you can call Robert Half directly at 610-882-1700!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .