Customer Service Representative in Amarillo, Texas

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Amarillo, Texas. In this role, you will be the main contact point for our customers, managing customer interactions with professionalism and respect, and ensuring a world-class customer experience.

Responsibilities:

• Handle customer purchase orders and convert them into manufacturing production orders

• Maintain communication with internal and external customers regarding order status, estimates/quotations, order changes, and confirmations

• Monitor and manage customer inventory levels, taking proactive steps to prevent any discrepancies

• Investigate and resolve issues such as order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory

• Engage closely with operations, shipping, and maintenance representatives on a daily basis to stay updated on plant activities that could impact customer order fulfillment

• Coordinate with design, sales, pricing, and operations department to manage the implementation of new customer items

• Enforce correct order unitization and manage customer-specific reporting requirements

• Coordinate with internal and external vendors to ensure the correct tooling artwork and CADs are approved by the customer and provided to the manufacturing team

• Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers as requested

• Participate actively in the plant’s non-price improvement initiatives, especially in the areas of aged inventory, trailer utilization, and operational efficiencies. Requirements • Proficient in customer service activities to ensure customer satisfaction

• Proven experience in sales, demonstrating the ability to persuade and negotiate effectively

• Ability to perform office functions and manage administrative tasks

• Capable of preparing and presenting detailed reports

• Understanding of operational procedures and company policies

• Experience in payment processing, including check processing and accounts receivable (AR)

• Strong research skills to solve problems and find information

• Able to plan and organize work processes efficiently

• Commitment to maintaining high quality standards in all tasks

• Basic understanding of design principles

• Capable of managing schedules and meeting deadlines

• Understanding of pricing strategies and production processes

• Proficient in the use of spreadsheets and other office software

• Experience in implementing plans and strategies effectively

• Ability to confirm orders and resolve discrepancies

• Excellent communication skills, both written and verbal

• Experience in shipping procedures and handling paper documents

• Understanding of the manufacturing industry and its operations. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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