Customer Service Representative in Aurora, Illinois

Description We are looking for a Customer Service Representative to become a part of our team in Aurora, Illinois. This role is crucial to our manufacturing operations and offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for ensuring seamless customer service operations, processing customer orders, and providing product support.

Responsibilities:

• Handle customer inquiries via phone and email, providing prompt and accurate responses

• Efficiently process customer orders into the ERP system

• Keep active correspondence with customers to assist with order status, product issues and technical support

• Carry out data entry tasks with high attention to detail

• Oversee and manage customer accounts, ensuring up-to-date and accurate records

• Manage inbound and outbound calls, delivering top-notch customer service

• Use Microsoft Office, Outlook, Excel, and Word to accomplish daily tasks

• Apply your customer service skills to improve customer satisfaction

• Use your order entry skills to ensure efficient order processing. Requirements

• Proven experience in Customer Service is needed, preferably within a manufacturing environment.

• Ability to handle both inbound and outbound calls with professionalism and courtesy.

• Proficient in Data Entry, with attention to detail and accuracy.

• Experience in Order Entry, ensuring prompt and correct processing of customer orders.

The salary range for this position is $18.00 to $20.00 per hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .