Customer Service Representative in Bethlehem, Pennsylvania

Description We are recruiting for a Customer Service Representative based in Bethlehem, Pennsylvania. This role involves engaging with customers in a professional manner, maintaining accurate customer records, and efficiently resolving customer inquiries. This role is within a call center environment and offers a long-term contract employment opportunity.

Responsibilities:

• Engage with customers in a professional, face-to-face environment, understanding their needs and articulating solutions.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records.

• Resolve customer inquiries in a timely and efficient manner.

• Proactively pursue and follow up on any leads provided on a daily basis.

• Attend mandatory meetings to stay updated on company policies and procedures.

• Report sales statistics accurately and promptly to management.

• Stay informed about what the competition is doing in your market.

• Use Microsoft Excel and Microsoft Word for data entry and email correspondence.

• Schedule appointments and manage inbound and outbound calls. Requirements • Proficiency in Microsoft Word and Microsoft Excel

• Experience in a call center customer service environment

• Proven skills in data entry and order entry

• Ability to handle both inbound and outbound calls

• Experience in answering inbound calls professionally and courteously

• Demonstrated ability to manage email correspondence effectively

• Capable of scheduling appointments in an organized manner

• Strong commitment to delivering high-quality customer service

• Excellent communication and interpersonal skills

• Ability to work well in a fast-paced environment

• Strong problem-solving skills and ability to handle customer queries effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .