Customer Service Representative in Billerica, Massachusetts

Description We are offering a contract for a Customer Service Representative position based in Billerica, Massachusetts. The role is focused on the customer service sector where you will be a part of a team that handles client issues and orders.

Responsibilities:

• Accurately process high volumes of customer orders and ensure they are tracked appropriately in the system.

• Act as a key member of the customer service team, assisting with the resolution of client issues.

• Enter and maintain precise data records related to customer orders.

• Communicate effectively with clients about lead times and other relevant information.

• Make informed decisions about escalating issues when necessary.

• Oversee customer accounts and take the required actions to ensure customer satisfaction.

• Handle customer inquiries and resolve them in a timely and efficient manner.

• Manage and process customer credit applications.

• Maintain accurate records of customer credit information. Requirements • Proven experience in a Customer Service role, demonstrating excellent communication and problem-solving skills.

• Proficient knowledge of Purchase Orders, including their creation, management, and execution.

• Familiarity with shipping procedures, ensuring timely and accurate delivery of products.

• Exceptional interpersonal skills, with the ability to empathize with customers and provide satisfactory solutions.

• Strong organizational skills, adept at managing multiple tasks simultaneously and meeting deadlines.

• Ability to work in a fast-paced environment, maintaining a high level of professionalism and efficiency.

• Computer literacy, comfortable using various software applications related to customer service and order processing.

• High school diploma or equivalent; higher degree from a business school will be appreciated.

• Proficient in English, both written and verbal. Knowledge of additional languages will be considered a plus.

• Demonstrated ability to handle confidential information with discretion.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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