Customer Service Representative in Birmingham, Alabama


Job Household :

Affected person Account Consultant

Journey Required :


Clearance Required :


What You Will Do :

Such duties could embody, however will not be restricted to, the next duties:

  • Reply inbound customer support calls and make some outbound observe up calls in an expert, affected person expertise and buyer service-oriented method.

  • Reply the calls well timed with out drops/abandons.

  • Confirm the rationale for the decision and help the caller with their questions, issues or issues with the give attention to first name decision.

  • Facilitate decision by referring the matter to the difficulty/content material knowledgeable.

  • Escalate the matter to a supervisor, request the suitable info or take acceptable motion in order that the difficulty knowledgeable can successfully resolve the matter.

  • Resubmit Corrected Claims and supporting documentation as want for the affected person expertise.

  • Talk with different organizational departments to make sure correct dealing with of affected person accounts.

  • Communicates points to administration well timed and performs different duties as assigned by direct supervisors.

  • Carry out a wide range of duties typically altering from one activity to a different of a distinct nature with out lack of effectivity or composure.

What You Will Want :

  • Highschool diploma or GED

  • Distinctive cellphone and customer support expertise

  • Superior laptop expertise, data of medical terminology, PC purposes, and math/bookkeeping expertise

What Would Be Good To Have :

  • 1 – 3 years associated or basic data of payor-specific or medical specialty billing

  • Dialer expertise most popular Attributable to our contractual necessities, to be eligible for this position.

  • Bilingual (English/Spanish) most popular.

  • SHIFTS are 10-7 and 11-8.


What We Supply :

Guidehouse gives a complete, complete rewards package deal that features aggressive compensation and a versatile advantages package deal that displays our dedication to creating a various and supportive office.

Advantages embody:

  • Medical, Rx, Dental & Imaginative and prescient Insurance coverage

  • Private and Household Sick Time & Firm Paid Holidays

  • Place could also be eligible for a discretionary variable incentive bonus

  • Parental Go away

  • 401(ok) Retirement Plan

  • Primary Life & Supplemental Life

  • Well being Financial savings Account, Dental/Imaginative and prescient & Dependent Care Versatile Spending Accounts

  • Quick-Time period & Lengthy-Time period Incapacity

  • Tuition Reimbursement, Private Improvement & Studying Alternatives

  • Expertise Improvement & Certifications

  • Worker Referral Program

  • Company Sponsored Occasions & Group Outreach

  • Emergency Again-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Employment Alternative / Affirmative Motion employer. All certified candidates will obtain consideration for employment with out regard to race, shade, nationwide origin, ancestry, citizenship standing, navy standing, protected veteran standing, faith, creed, bodily or psychological incapacity, medical situation, marital standing, intercourse, sexual orientation, gender, gender identification or expression, age, genetic info, or some other foundation protected by legislation, ordinance, or regulation.

Guidehouse will think about for employment certified candidates with legal histories in a fashion per the necessities of relevant legislation or ordinance together with the Honest Probability Ordinance of Los Angeles and San Francisco.

If in case you have visited our web site for details about employment alternatives, or to use for a place, and also you require an lodging, please contact Guidehouse Recruiting at 1-571-633-1711 or by way of electronic mail at [email protected] . All info you present might be saved confidential and might be used solely to the extent required to offer wanted cheap lodging.

Guidehouse doesn’t settle for unsolicited resumes by means of or from search corporations or staffing businesses. All unsolicited resumes might be thought-about the property of Guidehouse and Guidehouse won’t be obligated to pay a placement charge.

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this posting.

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