Customer Service Representative in Bismarck, North Dakota

Carry your coronary heart to CVS Well being Each certainly one of us at CVS Well being shares a single, clear function: Bringing our coronary heart to each second of your well being. This function guides our dedication to ship enhanced human-centric well being look after a quickly altering world. Anchored in our model — with coronary heart at its middle — our function sends a private message that how we ship our providers is simply as essential as what we ship. Our Coronary heart At Work Behaviors™ help this function. We wish everybody who works at CVS Well being to really feel empowered by the function they play in reworking our tradition and accelerating our means to innovate and ship options to make well being care extra private, handy and inexpensive.

Place Abstract

This can be a work from home alternative for candidates within the CST/ PST time zone.This place is $17.50 per hour and the coaching and shift schedule is M-F 9:30-6pm EST• Solutions questions and resolves points as a “single-point-of-contact” primarily based on telephone calls, plan sponsors, PSS/ISO, members and suppliers. Gives custom-made interplay primarily based on buyer desire and individualized wants, creating an emotional reference to our members by understanding and fascinating the member to the fullest.• Absolutely understands the member’s wants by constructing a trusting and caring relationship with the member.• Anticipates buyer wants. Gives the client with associated data to reply the unasked questions, e.g. further plan particulars, profit plan particulars, member self-service instruments, and so forth.• Makes use of customer support threshold framework to make monetary selections to resolve member points.• Educates and assists prospects on varied components of profit plan data and out there providers created to reinforce the general customer support expertise with the corporate (i.e., help with member self-service instruments, Session Alternatives – Easy Steps, Price of Care Instruments, Pure Alternate options Program, and so forth.).• Makes use of all related data to successfully affect member engagement.• Takes rapid motion when confronted with an issue or made conscious of a scenario.• Takes possession of every buyer contact to resolve their points and join them with further providers as applicable.• Identifies member wants past the preliminary inquiry by answering the unasked questions.• Resolves points with or without restricted administration intervention.• Gives training to members to help them in managing their well being.• Responds shortly to satisfy buyer wants and resolve issues whereas avoiding over-committing.• Different actions might embody: offering declare standing data, profit protection interpretations, and explaining plan eligibility.• Processes declare referrals, new declare hand-offs, and escalates points as applicable by way of the system for grievances and appeals.• Initiates out-reach/welcome calls to make sure constituents expectations are met or exceeded. Identifies tendencies and any rising customer support points and works to develop options to deal with potential issues and/or plan options of curiosity as an strategy to enhance understanding of profit plans and enhance post-enrollment member satisfaction.• Companions with different departments to ship consumer particular displays.• Coordinates efforts each internally and throughout departments to efficiently resolve service points and develop course of enchancment supposed to reinforce the general supply of service.• Works collaboratively with colleagues to ship one of the best buyer expertise,.• Seeks to know the client, together with circumstances, issues, expectations and desires.• Asks probing inquiries to determine the underlying buyer wants.• Appropriately transitions conversations to discover potentialities for extending buyer interactions.• Guides members to the suitable well being useful resource. Provides options the place applicable .• Acts with one of the best curiosity of buyer in thoughts and central to all interactions.• Collaborates with colleagues and colleagues to ship a world class buyer expertise.• Serves as SME offering technical help when wanted on name associated points, merchandise, and/or system purposes supply issues.• Might take part in preparation and presentation of consumer particular displays.• Might observe and pattern information. Coaches, trains and assists within the growth of name middle employees, as required.• Participates in and/or leads particular initiatives/initiatives addressing service points, as vital.• Gives technical or material experience regarding insurance policies, procedures, and function-related purposes/methods instruments as wanted.• Delivers inner high quality opinions.• Gives applicable help in third occasion audits when required. Paperwork and tracks all contacts, occasions, and outcomes with purchasers utilizing applicable methods and processes

Required {Qualifications} • Buyer Service experiences in a transaction primarily based surroundings akin to a name middle or retail location most well-liked, demonstrating means to be empathetic and compassionate.• Efficient organizational expertise and skill to handle a number of duties.• Efficient communication expertise, each verbal and written

Most popular {Qualifications} See Required {Qualifications}

Schooling Associates diploma most well-liked

Pay Vary

The standard pay vary for this function is:

$17.00 – $29.30

This pay vary represents the bottom hourly fee or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage supply will depend upon a wide range of elements together with expertise, training, geography and different related elements. Along with your compensation, benefit from the rewards of a company that places our coronary heart into caring for our colleagues and our communities. The Firm affords a full vary of medical, dental, and imaginative and prescient advantages. Eligible workers might enroll within the Firm’s 401(ok) retirement financial savings plan, and an Worker Inventory Buy Plan can be out there for eligible workers. The Firm supplies a fully-paid time period life insurance coverage plan to eligible workers, and short-term and long run incapacity advantages. CVS Well being additionally affords quite a few well-being applications, training help, free growth programs, a CVS retailer low cost, and low cost applications with taking part companions. As for time without work, Firm workers take pleasure in Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar 12 months. Variety of paid holidays, sick time and different time without work are supplied according to related state regulation and Firm insurance policies. For extra detailed data on out there advantages, please go to jobs.CVSHealth.com/advantages

CVS Well being requires sure colleagues to be absolutely vaccinated towards COVID-19 (together with any booster photographs if required), the place allowable beneath the regulation, until they’re accepted for an inexpensive lodging primarily based on incapacity, medical situation, non secular perception, or different legally acknowledged causes that stops them from being vaccinated.

You’re required to have obtained a minimum of one COVID-19 shot previous to your first day of employment and to offer proof of your vaccination standing or apply for an inexpensive lodging throughout the first 10 days of your employment. Please observe that in some states and roles, you might be required to offer proof of full vaccination or an accepted cheap lodging earlier than you possibly can start to actively work.

CVS Well being is dedicated to recruiting, hiring, creating, advancing, and retaining people with disabilities. As such, we try to offer equal entry to the advantages and privileges of employment, together with the availability of an inexpensive lodging to carry out important job capabilities. CVS Well being colleagues can provoke a request for an inexpensive lodging, together with a certified interpreter, written data in different codecs, translation or different providers by way of myHR (1-888-694-7287, or by way of myLeave at myHR). When you have a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Providers (TRS). We are going to make each effort to answer your request inside 48 enterprise hours and do every thing we are able to to work in direction of an answer.